DEPRECIATED — Research recruitment message template

Recruitment message for SecureDrop users, designed to be sent via SecureDrop

Dear SecureDrop user,

TL;DR: You can help improve the SecureDrop user experience with a 30 minute interview via Signal: please contact us at [email protected] or reply to this message.

Why do you need my help?

The SecureDrop team is constantly fighting two battles: security and usability. Every security improvement means more usability challenges[1]. The SecureDrop UX team is actively looking for feedback from SecureDrop users to ensure it evolves in a user centered way. [2]

As a journalist using SecureDrop, you can help by taking part in a 30 minute interview[3] conducted by a member of the SecureDrop UX team.

What happens after the interview?

A transcript of the conversation will be sent for you to approve, even before it is shared with the SecureDrop team. You also get to decide if it is published for everyone to see or if it is only shared among the people participating in the SecureDrop UX team.

How will this help me?

With these interviews we can better understand the mental model of a SecureDrop user and adapt the conceptual model of the system accordingly. [4]

OK, I want to help. Now what happens?

Scheduling an interview is simple: just send a mail to [email protected] or reply to this message with a Signal number to continue the conversation. We prefer to meet in person, if possible, but an end-to-end encrypted video or voice conversation also works fine.

Who are you?

The SecureDrop UX team is composed of volunteers (Veronika Nad, Bernard Tyers, Belèn Barrospena, Loïc Dachary) and FPF staff (Jennifer Helsby, Erik Moeller). 

Sincerely,

[1] http://www.jnd.org/dn.mss/when_security_gets_in_the_way.html
[2] https://en.wikipedia.org/wiki/User-centered_design
[3] https://lab.securedrop.club/main/ux/wikis/SecureDrop-User-Interview-Script
[4] https://uxmag.com/articles/the-secret-to-designing-an-intuitive-user-experience