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EA: Content Writing Team Meeting Agenda #550

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SamHyler opened this issue May 3, 2022 · 87 comments
Open

EA: Content Writing Team Meeting Agenda #550

SamHyler opened this issue May 3, 2022 · 87 comments
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documentation Improvements or additions to documentation feature: agenda issue level: missing This issue is missing an issue level label priority: low role: product management role: UX content writing size: 1pt can be done in 6 hours or less
Milestone
06. Team Workflow

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@SamHyler
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SamHyler commented May 3, 2022 •
edited by emmathrash
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Overview

This issue tracks the running agenda for the Content team weekly meetings (Tuesdays 11AM PST)

Reply in the comment using this format to create weekly agenda.

Format

# [Date] Agenda and Notes
### Attendees
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia
### Notetaker
- [ ] Sam 
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia
### Accountability and Support Check
Review assignments for each team member
    - [ ] [Sam](https://github.com/hackforla/expunge-assist/issues/assigned/SamHyler)
    - [ ] [Emma](https://github.com/hackforla/expunge-assist/projects/1?card_filter_query=label%3A%22role%3A+ux+content+writing%22+assignee%3Aemmathrash)
    - [ ] [Yaz](https://github.com/hackforla/expunge-assist/projects/1?card_filter_query=label%3A%22role%3A+ux+content+writing%22+assignee%3Aykleinbart)
    - [ ] [Cheryl](https://github.com/hackforla/expunge-assist/projects/1?card_filter_query=label%3A%22role%3A+ux+content+writing%22+assignee%3Acherylcline) 
    - [ ] [Claudia](https://github.com/hackforla/expunge-assist/projects/1?card_filter_query=label%3A%22role%3A+ux+content+writing%22+assignee%3Acjankowski23)
### Recurring items: 
- [ ] Content Stand Ups
### New Meeting Items
- [ ]
### FYI
- New [How to Create Issues](https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues) Doc & Process
- [Understanding Expungement in CA](https://docs.google.com/presentation/d/1MGeAWeTl3C_Eg6rsrmzdzsc_vX2aY3YX-ODdVlDe21o/edit#slide=id.p)
- [Missing pieces](https://docs.google.com/document/d/13GrI0nrf4JZJVULP8er_pNw0xAEOjvd_F6KjvLoOp1A/edit#heading=h.1tungtdu1hxe) for content guidelines
- Keep Updating the [SoT](https://docs.google.com/spreadsheets/d/1c_Kv_T1yER-hHckNl5zkGrlGaLNCE_AeZE6Jjmn8IK0/edit?pli=1#gid=368137937)

### Notes from Meeting
- [ ] 
### Task Items
- [ ] 
### Items for next weeks agenda
- [ ]
@SamHyler SamHyler added documentation Improvements or additions to documentation question Further information is requested size: 1pt can be done in 6 hours or less labels May 3, 2022
@SamHyler SamHyler assigned cynphonic and unassigned cynphonic May 3, 2022
@ValeriyaMetla ValeriyaMetla changed the title EA: Content team meeting agenda and notes EA: Content Writing Meeting Agenda May 5, 2022
@ValeriyaMetla ValeriyaMetla changed the title EA: Content Writing Meeting Agenda EA: Content Writing Team Meeting Agenda May 5, 2022
@thomasdemoner thomasdemoner added this to the Project Management milestone May 5, 2022
@SamHyler
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SamHyler commented May 11, 2022 •
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[May 10, 2022] Agenda and Notes

Attendees

  • Irene
  • Jamie (PM)
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • [ ]

New Meeting Items

  • Collaboration between Design and Content
  • PM and needs for Content

FYI

  • [ ]

Notes from Meeting

  • Discussed collaboration between Design and Content
  • Discussed how to bring Content into the process early rather than after processes are in progress
  • Discussed the role of PMs and needs of the Content team
  • Jamie will be a PM for Design and Content for now, will look for a PM for just Content later
  • Discussed starting an agenda/notes for Content to increase transparency between teams
  • Discussed the reworking of the Design and Content system that is being initiated now - Serena from Design and Val will also participate

Task Items

  • Set up reoccurring meeting via common Zoom for Content (Jamie) - add to Design slack channel and main channel
  • Start Agenda and Notes (Sam)
  • Look for a PM for Content eventually

Items for next weeks agenda

  • Design and Content system
  • Feedback from Usability testing (when it's finished - may not be next week)

@SamHyler
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SamHyler commented May 17, 2022 •
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[May 17, 2022] Agenda and Notes

Attendees

  • Jamie
  • Irene
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • [ ]

New Meeting Items

  • Content System
  • Content/Writing Guidelines in Figma

FYI

  • Sam is currently also working in UXR doing usability testing and analysis

Notes from Meeting

  • Discussed getting started researching a content system, collaborating and working parallel with the Design system
  • Stressed importance of Content and Design collaborating tightly to create the combined Content/Design system
  • Discussion of Ditto and other tools to help create the system, needs to be investigated which is best and usable (free) for our product
  • Discussed and decided on adding the Writing/Content Guidelines to Figma - so that all information lives in one place (most accessible for all who write for the product). Will start by creating it as a separate page, then see if it can/should be incorporated into the Design/Content System as it progresses
  • Discussed finishing out the Content section of WIki

Task Items

  • Content system tasks
  • Content/Writing Guidelines --> Figma tasks
  • Finishing Wiki information

Items for next weeks agenda

  • Content system

@ExperimentsInHonesty ExperimentsInHonesty modified the milestones: G. Project Management, 05 Team Workflow May 20, 2022
@SamHyler
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SamHyler commented May 24, 2022 •
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[May 24, 2022] Agenda and Notes

Attendees

  • Irene
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • Content + Design system check in
  • Ditto and other tools
  • Prelim feedback from Usability testing

FYI

  • Sam is still working in UXR doing usability testing (now in the analysis + recommendations phase)

Notes from Meeting

  • Content + Design system check in. Both are working on background tasks to initiate building a Content system. Various questions about how to work with Content and passing it between teams (design and dev).
  • Possibly the glossary will be a part of the content system, and assist when creating tool tips, hover overs, and other elements for users (defining complex or lesser known terminology).
  • Ditto and other tools - Sam is contacting the creators to ask for a free version of the product for nonprofits and exploring other tools for handling strings and content management. Integration in Figma could be helpful for our team.
  • Prelim feedback from Usability testing - establishing legitimacy will be very important here. Also, discussion about tool tips and hidden information (drop downs that are hidden, accordions) could be a useful element for Content to achieve giving information without overwhelming users. Various discussions about other points raised from UXRs prelim feedback.

Task Items

  • Irene - evaluate current Design system from a content perspective
  • Sam - background research into content systems and contacting Ditto

Items for next weeks agenda

  • Working on individual tasks until next week, will check in on the same points and continue

@SamHyler
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[May 31, 2022] Agenda and Notes

Attendees

  • [ ]

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • Content + Design system task check in

FYI

  • Sam is still working in UXR doing usability testing (now in the analysis + recommendations phase)

Notes from Meeting

  • [ ]

Task Items

  • [ ]

Items for next weeks agenda

  • [ ]

@SamHyler
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SamHyler commented Jun 2, 2022 •
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[May 31, 2022] Agenda and Notes

Attendees

  • Jamie (PM)
  • Sam
  • Irene

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • Content + Design system task check in

FYI

  • [ ]

Notes from Meeting

  • Content + Design system task check in, general discussion about needs and challenges for building out the system
  • Pros and cons of using an extra tool like Ditto words, decided pros outweighs cons
  • Content/Writing guidelines are in Figma, not finished yet
  • Discussion about preliminary feedback from internal usability testing and thoughts about how Content can begin solving

Task Items

  • Sam continues with tasks, contacts Ditto
  • Irene continues with task
  • Jamie check in about meeting with Design

Items for next weeks agenda

  • Content+Design System

@SamHyler
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SamHyler commented Jun 2, 2022 •
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[June 6, 2022] Agenda and Notes

Attendees

  • Jamie
  • Irene
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • Tasks from UXR

  • i.e. Privacy policy issue and update

  • Ditto/Frontitude (gmail login)

  • Content + Design system task check in

  • Github milestones (Jamie)

FYI

  • Moved mtg to Monday this week due to a schedule conflict. Will continue on Tuesdays after this week.

Notes from Meeting

  • Tasks from UXR - Sam is breaking these down into individual Github issues this week from the UXR excel sheet. Privacy policy is one of those.
  • Ditto and Frontitude look the same, choosing to do a trial run with Ditto. Have created an account with EA gmail login - can add one other user to test. Will be working out how to do this during the week so Sam and Irene can begin testing Ditto to create the Content system and to manage content across the product/source of truth. If it works well and we find we need to add more than 2 users that the free version allows, we will contact to ask for a free version for NGOs.
  • Content + Design system check in - Irene will work on the issue this week. Sam has started an overview of 'what Content systems are' document based on comparative research. Check in again next week. Design is starting to implement changes to the Design system. We are approximately at pace with Design still.
  • Github milestones. Jamie gave an introduction to the new milestone labels for Github. Discussion of phases and what needs to be in a version 1 versus a version 2, for example, and how to arrange issues strategically so that the Content is consistent.
  • Discussion of the "November deadline" which refers to a deadline set in the laws regarding the late date at which expungement can be sought. No one is entirely sure if this deadline holds - issue is our product could potentially be "useless" if it's not used by users before this date.

Task Items

  • Sam and Jamie work out how to get logins working with Ditto
  • Irene continues with Issue on current design system and what's missing from a content perspective
  • Sam posts in the main EA channel about the "November deadline." All members of the team can discuss.
  • Sam continues with issue on researching and outlining Content systems

Items for next weeks agenda

  • Content system updates
  • November deadline updates
  • Ditto trial - how is it going so far

@SamHyler
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SamHyler commented Jun 14, 2022 •
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[June 14, 2022] Agenda and Notes

Attendees

  • Irene
  • Jamie
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • November deadline - UXR
  • Design seeking feedback - Navigation bar (landing page)
  • Content + Design system task check in
  • Ditto trial
  • Tasks from UXR will be up on GIthub soon
  • UXR & Content collab - glossary/terminology issue check in

FYI

  • Irene will be less available this week

Notes from Meeting

  • November deadline - UXR is researching this, will have a more clear picture of this soon
  • Design seeking feedback - Navigation bar (landing page). Content would like a holistic look at the landing page changes to make the best recommendations/changes. Perhaps Design + Content could look at all issues/changes for the landing page to start with?
  • Content + Design system task check in - Irene has made progress, found discrepancies and gaps in for example CTAs and buttons, "save" button when there is no save function, etc. Noted in figma file. Sam has not had time for this task this week.
  • Side discussion about using library computers, what options are available and differences between them (more funded, less funded areas for ex). Some have 1 hour limits for example.
  • Side discussion about accessibility for the website - should and how can we incorporate any accessability issues now (larger text, alt. text, etc.). Getting a basic website out to users and then tackling accessibility vs. doing it "right" from the beginning was discussed.
  • Ditto trial - need to contact Bonnie for help with login, or use a private account to give Ditto a trial run. Looks like Dev would need their own login to pull from Ditto to do their work - i.e. a paid version is needed from Ditto (asking for free version)
  • Tasks from UXR will be up on GIthub soon - Sam is working with UXR on this
  • UXR & Content collab - glossary/terminology issue check in - Irene won't have much time for this at the moment, will collab with Ana about it and check back in with updates wherever it lands.
  • Side discussion about terms: "declaration letter" could come off "declarative," forceful, harsh, permanent. Discussion about changing it to another term. "Support letter" is one suggestion. This needs research backing (glossary issue) - what terms exist, what do courts use, what do folks expunging records use, what is recognizable/preferable? And then selected based on what we know. Previous UXR team stated that "declaration letter" was what the courts use, hence the change from personal letter to declaration letter. We need a "final answer" whichever term is chosen.

Task Items

  • Sam works out how to do Ditto logins, works on Content + Design system
  • Content checks in with Design when ready with Content side of the system
  • Ditto trial run

Items for next weeks agenda

  • Content + Design system
  • Prioritizing upcoming issues and tasks and coordinating them with work flows of other teams (synched i.e. working on landing page at same time)

@SamHyler
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SamHyler commented Jun 21, 2022 •
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[June 21, 2022] Agenda and Notes

Attendees

  • [ ]

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • General check-in
  • Updates from all-team meeting
  • Content + Design system task check in
  • UXR & Content collab - glossary/terminology issue check in

FYI

  • [ ]

Notes from Meeting

  • [ ]

Task Items

  • [ ]

Items for next weeks agenda

  • [ ]

@SamHyler
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[June 28, 2022] Agenda and Notes

Attendees

-----no meeting this week ---

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

FYI

  • [ ]

Notes from Meeting

  • [ ]

Task Items

  • [ ]

Items for next weeks agenda

  • [ ]General check-in
  • Updates from all-team meeting
  • Content + Design system task check in
  • UXR & Content collab - glossary/terminology issue check in

@SamHyler
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SamHyler commented Jul 5, 2022 •
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[July 5, 2022] Agenda and Notes

Attendees

  • Jamie
  • Irene
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

  • Check in on Design collab tasks: Figjam, sitemap
  • Check in on glossary issue
  • Check in on any other started issues (what can we close, what needs attention/prioritization)
  • Reorient direction for next release/push of updates
  • Reorganizing Figma around feature areas: - LP, LG, Drafts / Current versions

FYI

  • [ ]

Notes from Meeting

  • Discussed glossary issue updates. Issue is done and ready after Sam & Irene adapt the language in key terms into user facing language in line with the writing guidelines
  • Updates from UXR meeting and the glossary issue - UXR proposed to create a simple survey to discover what legal professionals and those seeking expungement might call the two most challenging terms (1. what to call the letter that the letter generator creates and 2. what to call expungement, reduction, reclassification, etc. and when). Both Val and Irene have potential contacts to snowball the survey with. (snowball method = send to one person, who sends to another and another and another, thus gathering more responses by tapping into the network of others)
  • Briefly check in on Design and Content system - minor changes from the Design side, Content side is waiting still to find out about Ditto and moving forward
  • Discussed creating a site map with Anita from Design, who has made a start already on the audit and setting a time this week to discuss
  • Jamie updates from Bonnie about the new direction for EA - namely working towards a second internal test rapidly. I.e. working with 'must, would, could, should' have exercise and prioritizing and working on only the tasks in the "Must" category before the second round of internal usability testing. After that, we will work towards a product to put in front of target users for testing. Idea now is to do as minimal an update as possible
  • Jamie updates about Design's idea to do like the HfLA website team and create individual pages in figma that correspond to the individual pages in the product. This was we can track the iterations, have better understanding of the sources of truth across teams directly in figma. Sam raises question of will there be an overview of the entire product still, some kind of visual showing the flow between pages, particularly relevant to content and the categories that cause users to see different flows depending on their selections. Issue with having two areas to update, the overview and individual page. Agree to discuss further with design, all are on board with making changes to make it easier to track iterations and the source of truth.
  • Sam will send draft letter for Ditto to Jamie

Task Items

  • Irene (then pass to Sam) - adapt language in key glossary terms to be user facing and in line with the writing guidelines. After both have agreed - close issue
  • Sam is working on the survey from the glossary issue with UXR.
  • Sam will coordinate a meeting with Anita, Irene, (possibly) Jamie, and Sam to discuss creating a site map. Will also raise the issue of re-organizing the Figma into individual pages corresponding to individual website pages
  • Sam sends Jamie draft letter to Ditto to work out together and eventually send (requesting a version of product to use at EA/HfLA)
  • Sam and Irene work in Figjam to arrange priority items for Content for the next sprint (next internal testing). And check potential overlap with other teams (Design, Dev)

Items for next weeks agenda

  • [ ]

@SamHyler
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SamHyler commented Jul 10, 2022 •
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[July 12, 2022] Agenda and Notes

Attendees

  • Irene
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content + Design system

New Meeting Items

FYI

  • [ ]

Notes from Meeting

  • Did exercise for ranking tasks
  • Neither were sure about the site map exercise (excel sheet) - Irene will ask for clarification at the all-teams meeting meeting
  • [ ]

Task Items

  • Sam: clean up github issues
  • Sam: sync MoSCoW outcomes from FigJam to the Excel sheet and the Github issues
  • Finish up Design System tasks (waiting on Ditto)
  • Finishing up tasks and cleaning up tasks on github

Items for next weeks agenda

  • [ ]

@SamHyler
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SamHyler commented Jul 13, 2022 •
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[July 19, 2022] Agenda and Notes

Attendees

  • Jamie
  • Irene
  • Sam

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Which issues can we close?

New Meeting Items

  • Quick check-in on tasks - content survey, glossary writing into user facing language, content guidelines in figma feedback, others?
  • Check in on content inventory
  • Plan for next phase

FYI

  • Jamie will be on vacation

Notes from Meeting

  • Quick check in on tasks, cleaning up github issues and moving forward in planning for next phase
  • Discussed sitemap and next steps working on this from video by Anita, discussed the new landing page and possible hierarchy
  • Legitimacy: Idea to add info from Code for America and how many convictions they cleared, making connection between our project and theirs
  • Next phase gestimate: 2 months until able to do next usability testing, could be 1 month (working on the "must" items)

Task Items

  • Irene: Finishing up glossary issue and working on site map. Will attend next Dev/Design sync to discuss the overlapping issue (building a randomized part of letter)
  • Jamie: Syncing with others about asking Ditto for use, sending letter
  • Sam:
  • working on site map,
  • getting github issues prepped for next phase,
  • cleaning up folders in drive,
  • glossary survey,
  • letter to Ditto,
  • create issue on github for sitemap work

Items for next weeks agenda

  • Prep for next phase between usability testings

@emmathrash
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emmathrash commented Mar 21, 2024 •
edited by ykleinbart
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[March 21, 2024] Agenda and Notes

Attendees

  • Curtis
  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:
New Meeting Items

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Sync Proposal : https://docs.google.com/document/d/1Nb6dHrHbdZ4ZSSAWSUKSTFie30awP1xTTQNA6iFUpRE/edit?pli=1

Notes from Meeting

Content Standups:

Claudia- 404 Page- Claudia did some edits and, after some feedback, chose an option for the 404 page copy.

Claudia is going to take on the “Oops!” page issue. Going to merge it with the 404 page issue.

Cheryl- Had some edits and notes from the feedback last week. Emma shared additional notes from Sam.

Yaz- Privacy Policy looks good. Emma will ping Curtis to try to get it in front of Bonnie for their meeting. Should show it off to Dev as well.

Emma- Wants to start working on content guidelines. There will be multiple sections, including research terminology, grammar, trauma informed language, differences between voice and tone, etc.

If we have any ideas on what to add into the content guidelines, feel free to add them in.

Yaz will take on Advice page issue.

Items for Next Week's Agenda

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CBx3000 commented Mar 28, 2024 •
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[March 28, 2024] Agenda and Notes

Attendees

  • Curtis
  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:
New Meeting Items

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Sync Proposal : https://docs.google.com/document/d/1Nb6dHrHbdZ4ZSSAWSUKSTFie30awP1xTTQNA6iFUpRE/edit?pli=1

Notes from Meeting
Claudia :
404 Page & Oops page

  • Oops page terminology (Oops wording feels too casual)
  • Data is too ambiguous (Potential wording : losing data , progress)

Dev/d Syd Input :

  • Occurs after refresh , doesn’t stop it
  • Data is stored short term while moving around the site (i.e. when you navigate to privacy policy , the user would maintain their data)
  • 404 Page is used for wrong spelling /url for a page

Cheryl :
About us Page : Research racialize individual term and inclusive language

Items for Next Week's Agenda

@emmathrash
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emmathrash commented Apr 11, 2024 •
edited by cjankowski23
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[April 11th, 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:
New Meeting Items

  • Stand ups
  • Mid-June as a feasible date for content to reach their goals for this milestone?
  • Onboarding procedures

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues

Notes from Meeting
Goal Date for Stakeholder Prep - Mid June
Follow up on Monday about the Privacy Policy Template during PM meeting
About page has been moved up to the next milestone and ready for a re-design.
Advice and Oops page pending additional information and teaming up with design. To be brought up at the all teams meeting.

Items for Next Week's Agenda

@emmathrash
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emmathrash commented Apr 18, 2024 •
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[April 18th, 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:
New Meeting Items

  • Meet Maria! Introductions
  • Stand ups
  • Privacy Policy update
  • About Us Page Follow Up
  • Research Glossary
  • Onboarding procedures
  • "Ready for Content Lead" tag
  • New CG issue ready

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Research Team Glossary: https://docs.google.com/document/d/1D19tbPqQkFzHYF2GemsZDDdMjbUM6jh6E6ArYWS-WIo/edit#heading=h.n5tb1h4qmf0f

Notes from Meeting

  • Emma and Sam's standup, discussed the words "provided vs offered" - decided both work. Decided on EA being a tool rather than a service for all content going forward
  • Cheryl's stand up - will need more input from research to check the accuracy of expungement statements
  • Emma will send out an anonymous google form to gather feedback on the onboarding process
  • Emma will follow up on the "about us" page and where it fits in the milestone

Items for Next Week's Agenda

@emmathrash
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emmathrash commented Apr 23, 2024 •
edited by cherylcline
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[April 25th, 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content Stand Ups

New Meeting Items

  • Privacy Policy Update - Bonnie is working on it.
  • Fix About Us page, small issues  #965 Follow Up on priorities and hand offs
  • Sylvia is presenting research findings on key terms etc. in tomorrow's open sync
  • Onboarding procedure WIP, survey coming soon
  • Don't forget to utilize "Ready for Content Team Tag"
  • Facilitating meetings, both content and open syncs are an option
  • Please track everything in Github - think of it as a GitHub first approach. Don't forget to link resources and add notes about decisions made along the way. Use it to collab with other teams as well.
  • We need to be updating on Create copy doc [Source of Truth SOT] #1044 - let's link it to the issue
  • Maria's survey, gauging interest levels

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Research Team Glossary: https://docs.google.com/document/d/1D19tbPqQkFzHYF2GemsZDDdMjbUM6jh6E6ArYWS-WIo/edit#heading=h.n5tb1h4qmf0f

Notes from Meeting

Content standups

Claudia: Refinement of error message strategy. Avoiding blaming language such as "You refreshed the page" in favor of "the page refreshed" (appropriate use of passive in this case).

Is "the declaration" the correct terminology (vs. "the declaration letter"? Will be addressed in Sylvia's presentation).

Cheryl: Looked over Sylvia's presentation deck. Awaiting the conclusion of Sylvia's presentation and her suggestions.

General onboarding discussion: Is the request for "proper punctuation" exclusionary and inaccessible? The most important part is making sure there are periods and complete sentences instead of run-on sentences.

Are "profanity" and "slang" too similar? Is "profanity" an accessible word?

"Cussing" is too informal; might go with "swearing." Might be too California-specific.

Tooltips might help with giving in-tool writing advice. Sam will check with Sydney about coding tooltips and auto-capitalization tools.

Should there be a Go Home button? What page do we want the user to return to?

Research on best practices for optimal character counts is just starting; anyone should feel free to contribute.

Content guidelines will be content's main priority for Stakeholder 2.

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emmathrash commented May 9, 2024 •
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[May 9th, 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Understanding Expungement in CA: https://docs.google.com/presentation/d/1MGeAWeTl3C_Eg6rsrmzdzsc_vX2aY3YX-ODdVlDe21o/edit#slide=id.p
Maria's survey: https://docs.google.com/forms/d/e/1FAIpQLSfTYCz7-88F1GwuVDSlwf6Ks-kSM9bmUxQnDSUKccQv6NNH7Q/viewform
Missing pieces for content guidelines: https://docs.google.com/document/d/13GrI0nrf4JZJVULP8er_pNw0xAEOjvd_F6KjvLoOp1A/edit#heading=h.1tungtdu1hxe

Notes from Meeting

Items for Next Week's Agenda

@github-actions github-actions bot added the issue level: missing This issue is missing an issue level label label May 12, 2024
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emmathrash commented May 22, 2024 •
edited by ykleinbart
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[May 23rd, 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content Stand Ups

New Meeting Items

  • Privacy Policy Update - Meeting with Bonnie last Friday
  • Open sync proposal catch up
  • Facilitating meetings check in, any interest for facilitating content meetings?
  • Notes from the meeting 2 weeks ago?
  • Dev hand off procedure

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Understanding Expungement in CA: https://docs.google.com/presentation/d/1MGeAWeTl3C_Eg6rsrmzdzsc_vX2aY3YX-ODdVlDe21o/edit#slide=id.p
Maria's survey: https://docs.google.com/forms/d/e/1FAIpQLSfTYCz7-88F1GwuVDSlwf6Ks-kSM9bmUxQnDSUKccQv6NNH7Q/viewform
Missing pieces for content guidelines: https://docs.google.com/document/d/13GrI0nrf4JZJVULP8er_pNw0xAEOjvd_F6KjvLoOp1A/edit#heading=h.1tungtdu1hxe

Notes from Meeting
Notes:

Privacy Policy- Bonnie doesn’t have it yet, but is still working on it.

Facilitating Meetings- Still need some help with facilitating meetings for content

Dev Handoff procedure- Sam has some things to discuss about dev handoff process

Open Sync- For the past couple of weeks, there have been discussions about how the overall process can be improved. Go into the Figjam to voice your opinions.

Content Standups:

Claudia- She is working on her final version. Now is wondering where to send for approval.

Cheryl- Reached out to Sylvia about Github issue. Will try to resolve and try to get the notes out.

Yaz- Christina brought up the idea of placeholder text in the input fields. Putting it there could influence answers.Content agrees that placeholder text may not be beneficial.

Items for Next Week's Agenda

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emmathrash commented May 30, 2024 •
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[May 30th, 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Notetaker

  • Sam
  • Emma
  • Cheryl
  • Yas
  • Claudia

Accountability and Support Check

  • Review assignments for each team member

Recurring items:

  • Content Stand Ups

New Meeting Items

  • Dev handoff procedure
  • Alternative text check in
  • How do we want to follow up research's findings going forward?
  • Content guidelines - what's available and how do we want to go about it moving forward?
  • Claudia can move forward with handoff

FYI
New How to Create Issues Doc & Process : https://github.com/hackforla/expunge-assist/wiki/How-to-Create-Issues
Understanding Expungement in CA: https://docs.google.com/presentation/d/1MGeAWeTl3C_Eg6rsrmzdzsc_vX2aY3YX-ODdVlDe21o/edit#slide=id.p
Missing pieces for content guidelines: https://docs.google.com/document/d/13GrI0nrf4JZJVULP8er_pNw0xAEOjvd_F6KjvLoOp1A/edit#heading=h.1tungtdu1hxe
Keep Updating the SoT: https://docs.google.com/spreadsheets/d/1c_Kv_T1yER-hHckNl5zkGrlGaLNCE_AeZE6Jjmn8IK0/edit?pli=1#gid=368137937

Notes from Meeting

  • Sam provided a quick overview for how to hand off to dev in Figma
  • With a focus on content guidelines, we don't currently have any research needs
  • We assigned a few content guidelines issues to start work
  • Decided that we will look at each issue as we assign, discuss its needs, any initial thoughts and questions and record those in the issue comments for the assigned person to use as a resource.
  • We'll have regular check ins along the process of writing guidelines, and emphasize team work at every step
  • If we have find any real world inspiration for how content guidelines are presented, we will bring them to meetings
  • Make sure to always track your work, there is now a google folder for all things CG
  • Track all decisions in GitHub and in the document.
  • Once all documents are complete, we can have a conversation about how to present / design the guidelines and where to host them.

Notes:

Items for Next Week's Agenda

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emmathrash commented Jun 20, 2024 •
edited by cherylcline
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[June 20th] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

  • [Notes for Thu Jun 20 2024

Emma: Bonnie did her stakeholder review last Friday. Watch the ~ 2-hour video if you can; you can skip the developer section; detailed notes in summary of issue.

Prioritize content guidelines, then start on Bonnie's stakeholder review.

The board migrated to a new version - struggling to understand what it means for us. Bookmark new link and wiki.

Next: finish source of truth

Grammar guidelines beginning

For example: Avoid exclamation points, contractions, and semicolons

Punctuation on bullets: punctuate full sentences.

Sentence length, character count

Which pronouns: you or I?

One idea per sentence; what is the ideal paragraph length? Will the generator automatically space sentences?

]

Task Items

  • [ ]

Items for next weeks agenda

  • [ ]

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emmathrash commented Aug 8, 2024 •
edited by cjankowski23
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[August 8th 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

  • General Catch Up
  • Goal setting for the coming month
  • Bonnie's Review Action Items

FYI

Notes from Meeting

  • [ Claudia - Q:] How can we share resources without it being overwhelming?
  • Group Ideas:
  • Slide Deck during a meeting - show specific sections - figjam alternatively - organize by section
  • By topic of things that you like/ topic
  • Create a google doc in the contents file and copy and paste with headlines and inspo. of resources that exist.
  • [ Emma - Update:]
  • building source of truth with Yaz
  • Spoke with Pm's to source and use information
  • Ask about “How you see expunge assist? Now that prop ___ has changed” Who is our user? A Person seeking expungement, or an organization helping people seeking expungement
  • Update request changes from the review to show that we are actively listening and are working towards improving stakeholder needs.
  • committed to safety - is it a blanket statement?
  • key stroke logger would potentially save information
  • Expunge assist erases your data/ does not keep your data
  • we could list ways in which data can be breached outside of Expunge
    Assist
  • decided as a team which changes we would like to address in the next 1 - 2 months:

Task Items

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Items for next weeks agenda

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emmathrash commented Aug 15, 2024 •
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[August 15th 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups
  • Emma - About Us Page (for now)

New Meeting Items

FYI

Notes from Meeting

  • Thank you Claudia for the start of a resource document!
  • Cheryl walked us through Gitbook as an option for hosting the content guidelines in a clean, organized design. Will need to ask around about the feasibility of that as it will need a single person's log in.
  • Emma sought feedback on the About Us page in order to hand it off but bigger questions arose about a) what does partnering with EA actually mean and how do we communicate that and b) what will it look like for EA to market itself? These are both great questions and could be added to the guideline agenda.
  • Cheryl took issue Improve Warning Copy on Before You Begin Page #1502 to finish in the next week, Sam will work on creating a second issue to push out.

Task Items

  • Emma to ask about Gitbook
  • Everyone to fill in LettuceMeet asap!

Items for next weeks agenda

  • [ ]

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emmathrash commented Aug 29, 2024 •
edited by SamHyler
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[August 29th 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

  • Team Charter
  • Make sure to check availability for All Teams meeting next week

FYI

Notes from Meeting

  • Check in: Does Friday All Teams time still work? Check yes or no on the main slack channel

  • Next Friday Afternoon is the org meeting with Bonnie - discussing project direction

  • Discussed team charter briefly from Maria. Will go over it next Friday at All-teams in more depth

  • Style Guide - Cheryl presented https://gist.github.com/cherylcline/c9019d799b531bf3d5ac185410d342e8
    Pros: maintained by experts and is comprehensive. Can be a foundation for our work, and we can make deviations where necessary. Neither guide is free, will look for options. AP - we will likely start with AP as it is favored by websites. Is a little outdated and was made for newspapers. Chicago gives more detail but is prefered for book publishing. Next 2 meetings we will dedicate the hour to looking at AP.

  • New meeting time is set going forward, will adjust as team needs change.

Task Items

  • Next two meetings dedicated to looking at AP style guide and working on those with our Content Guidelines (CG).

Items for next weeks agenda

  • AP style guide

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SamHyler commented Sep 9, 2024 •
edited by cherylcline
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[September 12th 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

  • [ ]

Task Items

  • Next two meetings dedicated to looking at AP style guide and working on those with our Content Guidelines (CG).

Items for next weeks agenda

  • AP style guide

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cjankowski23 commented Sep 19, 2024 •
edited by cherylcline
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[September 19th 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

  • [ Oops Page] (MAIN: Oops Reminder #1153) Claudia will update language to reflect all reasons in which a user might encounter the oops page.
  • Expunge Assist Team Charter_ Draft 1 Reviewed and discussed if we would like to change anything on the current edition. No changes at this time.
  • [APA Reference Review] Postponed due to technical difficulties.
  • [Content Guidelines] Looked at grids on figma file and discussed integrating product principles - based on
    voice and tone - showing nuance instead of spelling grammar and other pieces depending on the page/ error messaging. Guidelines are still being developed and may change overtime.

Task Items

  • Update Opps Page
    Guidelines (CG).

Items for next weeks agenda

  • AP style guide
  • Opps Page Stand up

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SamHyler commented Sep 19, 2024 •
edited by cherylcline
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[September 26th 2024] Agenda and Notes

Attendees

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Emma
  • Yaz
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Emma
- [ ] Yaz
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

  • Updates from PM/Leads -
  • AP style guide
  • Opps Page Stand up

FYI

Notes from Meeting

Task Items

  • Update Opps Page
    Guidelines (CG).

Items for next weeks agenda

  • AP style guide
  • Opps Page Stand up

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SamHyler commented Oct 6, 2024 •
edited by cherylcline
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[October 10th 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia

Notetaker

  • Sam
  • Cheryl
  • Claudia

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

Task Items

  • [ ]

Items for next weeks agenda

  • [ ]

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SamHyler commented Oct 15, 2024 •
edited by cherylcline
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[October 17th 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Notetaker

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia
- [ ] Melissa

Recurring items:

  • Content Stand Ups

New Meeting Items

Later/ Strategy work
- [ ] Contact form
- [ ] Advice page

FYI

Notes from Meeting

-Still looking for 1-2 PMs as a PM onboarded but took a short-term contract.

-New writer onboarded, still recruiting 1-2 others.

-Claudia presents new iterations of "the page refreshed" wording.

-Three terms Sam is working on finalizing:

  1. Declaration letter vs letter

  2. Expungement vs record clearance vs ceiling reduction

  3. What do we call people who are seeking expungement?

Task Items

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Items for next weeks agenda

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SamHyler commented Oct 24, 2024 •
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[October 24th 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Notetaker

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia
- [ ] Melissa

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

Short informal meeting, Sam and Melissa attending. Handled some new member questions and tasks. Assigned Key terms tasks and Hero banner tasks.

Task Items

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SamHyler commented Oct 31, 2024 •
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[October 31st 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia
  • Melissa
  • Yaz

Notetaker

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia
- [ ] Melissa

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

-Team Introductions

Sam
-still looking for a content design lead
-have one more new content designer coming on
-will talk with UXR for some follow up research/input on the three key terms. Want to ensure accessibility for this user base.
-"Bonnie's List" reviewed with team for future reference
-Team Charter all members please read through and speak with Sam if any questions or concerns. Please sign if no questions or concerns.
-Sam is writing a "blurb" to include in the team charter to describe what the content team does. Presented to tam for feedback.

Cheryl
#1502
-Following up with design on spacing. Get prototype of copy into Figma for review.

Melissa
-presented discrepancies between SOT and Figma
-will add pages not in SOT to the spreadsheet
-involvement screen under parenting - placeholder currently says "text" in Figma, nothing in spreadsheet - will create a ticket to resolve, to change Figma to match website (0). Add to spreadsheet.
-some other action items for me to update the SOT based on Figma
-Sam will investigate Credits page and follow up to determine next steps
-Melissa to send summary of inconsistent copy to Sam for further review

New Assignments
Three Key Terms - Expungement #1629 - assigned to Melissa

Improve the instructions on the Advice page #981 - assigned to Cheryl

Task Items

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Items for next weeks agenda

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SamHyler commented Nov 4, 2024 •
edited by cjankowski23
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[November 7th 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia
  • Melissa
  • Yaz
  • Serina

Notetaker

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia
- [ ] Melissa
- [ ] Serina

Recurring items:

  • Content Stand Ups

New Meeting Items

FYI

Notes from Meeting

  • We are looking for a new PM and Lead UX Writers
  • Melissa's Audit of the website found that the only page that does not match the master Figma File is the Credits page. Melissa shared hero banner ideas for feedback during stand ups.
  • Goal for the team is to complete content guidelines before Jan.
  • Reminder for everyone to sign the agreement form.
  • Sam Shared that the research team found that the FAQ contains outdated propositions/ information and much of it will be cut/ deleted.
  • Goal is to comb through the site and remove anything that could be perceived as legal advice.
  • Discussed potential key terms to use with target users - working with research

Task Items

  • [ ]

Items for next weeks agenda

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SamHyler commented Nov 14, 2024 •
edited by cherylcline
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[November 14th 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia
  • Melissa
  • Yaz
  • Serina

Notetaker

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia
- [ ] Melissa
- [ ] Serina

Recurring items:

  • Content Stand Ups

New Meeting Items

Do you need an issue? Please take a CG issue: #1286

FYI

Notes from Meeting

Notes November 14 2024 Expunge Assist

No updates from PMs
Recruitment: Still looking for at least one UX writer

Issues:

Content guidelines have been dragging over the year; hope to finish up by the end of the year

Issues 981, 1502
Use overview cards in Design Sandbox > Anita in Figma file

Sam will try to create a Loom demonstrating Design/Dev handoff

Claudia: Will take a content guideline issue

Melissa: Will also take one. Has finished onboarding. Interested in rewriting banner copy with a higher-level value proposition.

Don't close issues until other teams have been pinged.

Sam will present tomorrow at the all-teams meeting on terminology research (declaration and other terms) through plain language and accessibility lenses.

Task Items

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Items for next weeks agenda

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SamHyler commented Nov 20, 2024 •
edited by TechWriterMelissa
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[November 21st 2024] Agenda and Notes

Attendees

  • Sam
  • Cheryl
  • Claudia
  • Melissa
  • Yaz
  • Sarina

Notetaker

  • Sam
  • Cheryl
  • Claudia
  • Melissa

Accountability and Support Check

Review assignments for each team member
- [ ] Sam
- [ ] Cheryl
- [ ] Claudia
- [ ] Melissa
- [ ] Serina

Recurring items:

  • Content Stand Ups

New Meeting Items

  • Note taker?
  • Updates from PM/Leads (Sarina)
  • Recruitment - have a new person ready to join (Roszana), but she's in Germany and having difficulty with the time zone. Also have Giselle (sp?) already a Hack for LA member, moving over from a different project. Sam offboarding in January. Claudia offboarding end of December.
  • Key term - target user #1631. people with criminal records, individuals with eligible criminal convictions, applicants who are writing a letter to a judge - discussed using "you" and "your" as much as possible, but also need a third person option. "people seeking expungement" "people with criminal records" "people with past convictions" - Put it in the chat for feedback from the other content designers.
  • Iterative Design - reintroduce standups in all teams
  • December break & Jan return
  • Issue status check & stand ups? - review options for LP hero banner. will put in the content slack chat for feedback.

Do you need an issue? Please take a CG issue: #1286

FYI

Task Items

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Items for next weeks agenda

  • [ ]

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