Update Privacy Policy for EA Website to Provide More Information for Users

[Andan-Eddy]

Overview

Update Privacy Policy for EA website. The current privacy policy is brief, off topic, and does not provide necessary information for users. It should match the tone of voice of the rest of the site, be informational, and clear.

Talk to Dev about how the site functions and ask detail questions so that you can write about the privacy and safety in a user friendly way.

Advice: Use the template and adapt to our site's needs. Write the PP in the tone and voice of the small privacy and safety section that is on the current landing page, rather than in legal jargon. IUT 2 showed that jargon like our current PP makes users distrust our services. It requires a chat with Dev to learn how our product works from their side, what capabilities the site has and why it’s safe (for example: what does “doesn’t save data” mean: how does that work so that our users can learn and know to trust us).

This is the second part of the PP issue found here #574 (the other part was to add privacy info on the landing page).

Action Items

• Check off these boxes as they are done and document progress and updates in the comments below
• Establish content/design collaboration
• Review the template listed below and Content Guidelines on Figma
• Reach out to PMS regarding using HFLA website Privacy Policy
• Research anything necessary for strong privacy policies and anything relevant to our own website features (reach out for Dev on this)
• Develop 3 design principles specific to the Privacy Policy (example: Clear , Accessible , straight forward, etc) to guide design layout
• Iterate solutions
• Customize the privacy policy for this project's website
• Present at Content/Design for team feedback
• Continue iterations and finalizations
• Tag Sam and Anita and move to ready for review collumn when finished
• (Possibly reviewed by PMs)
• Handover to Dev
• Close this issue as well when this issue is done Internal Testing Results: Privacy policy update  #574

Resources/Instructions / Context

See the template
Make copy of template
Note: this does not block IUT2 and is not urgent near-term, but should be done by the time we have this available with real users

USE THIS UPDATED TEMPLATE (Sept 2023) https://docs.google.com/document/d/1QzN3g8nMDQVNqg0bD7QTS6eGzTlbn725lnHShfU7Kbg/template/preview

[ValeriyaMetla]

@SamHyler here is the issue about privacy policy. Irene has legal background, maybe you can start looking into it.

[jamiesiu]

Note from Tom/Dev that as part of the usability testing results, we want to make sure the Privacy Policy is listed in the FAQ so it can be more easily found

[SamHyler]

Note from Tom/Dev that as part of the usability testing results, we want to make sure the Privacy Policy is listed in the FAQ so it can be more easily found

gotcha, thanks for the notes

[ExperimentsInHonesty]

Updated Privacy policy template here: https://docs.google.com/document/d/1QzN3g8nMDQVNqg0bD7QTS6eGzTlbn725lnHShfU7Kbg/template/preview

[SamHyler]

There is no feature appropriate besides the p feature, thus no feature label is given

[CBx3000]

@bonniewolfe the Privacy Policy guideline that you provided on 9/10/23 has been deleted . Is there an updated guideline ?

[github-actions]

Hey @ykleinbart! Thanks for taking this issue.

To help keep everyone in the loop, please comment your Estimated Time to Completion (ETC) below!

Thanks again!

[SamHyler]

Will be done after we get the template, putting back into the backlog for now