Key term - target user

[SamHyler]

Overview

Discuss in Content how to simplify and create consistent terminology around what and how we call the target user (those with records)

Action Items

• Audit site, pull some diverse examples
• Discuss in Content possible solutions
• Create a framework for consistency
• Iterate and discuss in Content
• Finalize solution
• Check in with Design about any spacing issues, etc.
• Create and hand over to Dev

Resources/Notes

Add Figma workspace and any resources here

[SamHyler]

Discussed at Content meeting and brainstormed.

Pulled these 3 screenshot examples to discuss. All written before we standardized language (a process we are doing now when there is finally time for it). These pages use: "people with criminal records, individuals with eligible criminal convictions, applicants who are writing a letter to a judge."

Here's our brainstorm so far:

Considering our product voice, accessibility, plain language, and 5th grade reading level (potentially ESL speakers):

1. using "you" and "yours" would be ideal. It's straightforward and speaks to the user
2. We also like using people first language (people who are seeking expungement instead of applicant seeking expungement or individual, for example)

What we didn't like:

1. those
2. Applicant
3. etc.

Using you and your also is somewhat more casual rather than third person and aloof / potentially adding distance.

Claudia shared that other forms in the legal process for expungement use you and your.

Another consideration is the part where we don't know if we are directing our website/tool to clinics or to people seeking expungement. This is not a question we can answer until we are partnered, and so we will go with the assumption that we should talk directly to those seeking expungement.

We will prototype and discuss next week before deciding.

[github-actions]

Hey @SamHyler! Thanks again for taking this issue.

Time for an update! Please comment the following update:
**Progress:** What's the status of the project? What have you done and what still needs to be done?
**Estimated Time to Completion (ETC):** When do you estimate to be finished?
**Blockers:** Anything preventing you from finishing?

Thanks again!

[SamHyler]

discussing options in content meetings. will take some time to finalize solutions

[SamHyler]

Today's meeting:
We discussed using you and yours as much as possible, and when absolutely needed to have a third person option.

Third person:

1. People seeking expungement. Pro because it frames it future oriented. If EA is a B2B product, they will already know what expungement is by going thru the clinic or other partner. Con, might not be clear to those who don't know what expungement is (yet)
2. People with past convictions. Pro: doesn't use "criminal," more neutral. Con? jargon? (unavoidable?)

We are considering between these top two, will discuss async and select.

3. People with criminal records. Pro: clear. Con: "criminal" is less neutral
4. People with records. Con: record could be many things.

[TechWriterMelissa]

I like "People with past convictions" - it's accurate and simple (easy to understand), but not too harsh, and it acknowledges this is something in the past - not who the person is today.

[github-actions]

Hey @SamHyler! Thanks again for taking this issue.

Time for an update! Please comment the following update:
**Progress:** What's the status of the project? What have you done and what still needs to be done?
**Estimated Time to Completion (ETC):** When do you estimate to be finished?
**Blockers:** Anything preventing you from finishing?

Thanks again!

[github-actions]

Hey @SamHyler! Thanks again for taking this issue.

Time for an update! Please comment the following update:
**Progress:** What's the status of the project? What have you done and what still needs to be done?
**Estimated Time to Completion (ETC):** When do you estimate to be finished?
**Blockers:** Anything preventing you from finishing?

Thanks again!