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Update wording on checkout error message to try to prevent retries #10888

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merged 3 commits into from
Oct 10, 2023
Merged

Update wording on checkout error message to try to prevent retries #10888

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0b94c2d
Update wording on error message
opr Sep 11, 2023
6ae906e
Update error message wording for logged in vs logged out users
opr Sep 19, 2023
ffdd46c
Update wording on error message
opr Sep 22, 2023
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18 changes: 14 additions & 4 deletions assets/js/base/context/providers/cart-checkout/checkout-processor.ts
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Original file line number Diff line number Diff line change
Expand Up @@ -58,6 +58,7 @@ const CheckoutProcessor = () => {
orderNotes,
shouldCreateAccount,
extensionData,
customerId,
} = useSelect( ( select ) => {
const store = select( CHECKOUT_STORE_KEY );
return {
Expand All @@ -69,6 +70,7 @@ const CheckoutProcessor = () => {
orderNotes: store.getOrderNotes(),
shouldCreateAccount: store.getShouldCreateAccount(),
extensionData: store.getExtensionData(),
customerId: store.getCustomerId(),
};
} );

Expand Down Expand Up @@ -293,12 +295,20 @@ const CheckoutProcessor = () => {
__internalProcessCheckoutResponse( response );
} );
} catch {
let errorMessage = __(
'Something went wrong when placing the order. Check your email for order updates before retrying.',
'woo-gutenberg-products-block'
);

if ( customerId !== 0 ) {
errorMessage = __(
"Something went wrong when placing the order. Check your account's order history or your email for order updates before retrying.",
'woo-gutenberg-products-block'
);
}
processErrorResponse( {
code: 'unknown_error',
message: __(
'Something went wrong. Please try placing your order again.',
'woo-gutenberg-products-block'
),
message: errorMessage,
data: null,
} );
}
Expand Down