How to ask questions in correct way

Tip

Please read the wiki first; it resolves 99% of issues. Think of it as your troubleshooting sidekick.

If your problem isn't documented, ask in our GitHub issues or on our Discord server. To save time, follow these guidelines:

• Be specific.
• Provide detailed descriptions.
• Avoid cross-posting in Discord channels.
• Use screenshots, not phone camera photos. If you must use a camera, zoom in to avoid moiré patterns.
• For hardware issues, take clear, well-lit photos.
• Use markdown syntax for code or error messages.
• Be gentle and use a polite tone.
• Avoid unnecessary criticisms.

Examples

Good Question

I have {specific problem}. I followed the {guide}, but it failed at {step}. The error message is {error}. Here’s a screenshot. My computer environment is {details}, and my device is {details}. Here are some clear photos that might help.

I did {detailed steps of what you did} and it caused {details of your ploblem}. I followed the {guide}, but it failed at {step}. The error message is {error}. Here’s a screenshot. My computer environment is {details}, and my device is {details} with {firmware version}. Here are some clear photos that might help.

Bad Questions

Asking Vaguely

• Can anyone help me? I need help. Please.
• Hello, anybody here?
• Help me!

Too Wide-Ranging

• How do I write an app for this device?
• How do I attack/jam/copy/clone {device/station/fob/remote}?

Lacking Detail

• {Feature} not working.
• My device is not working, please help.
• I can't update firmware.
• I can't receive.
• I can't transmit.

Easily Googled Questions

• What is {term}?