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Videos do no load on ios/iphone/safari #1046

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radinamatic opened this issue Mar 9, 2017 · 6 comments
Closed

Videos do no load on ios/iphone/safari #1046

radinamatic opened this issue Mar 9, 2017 · 6 comments
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bug Behavior is wrong or broken OS: iOS

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@radinamatic
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Summary

So far I didn't manage to see any video on "real" iPhone, but they do work on Android phones, even though it's messy trying to start/stop them because of the #1045.

System information

  • Version: 0.2.0alpha5.dev35
  • Operating system: iPhone 5S
  • Browser: all (Safari, Chrome, Firefox)

Screenshots

video

video2

@indirectlylit indirectlylit added DEV: frontend bug Behavior is wrong or broken labels Mar 24, 2017
@indirectlylit indirectlylit added this to the 0.5.x - Unicef milestone Mar 24, 2017
@christianmemije
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videojs/video.js#2945

@christianmemije
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This is the error that is thrown:
VIDEOJS: ERROR: (CODE:4 MEDIA_ERR_SRC_NOT_SUPPORTED) The media could not be loaded, either because the server or network failed or because the format is not supported.

@hhsnopek
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@christianmemije I just chased this issue down a rabbit hole and finally found a solution for me. When I was compressing my video I didn't set the proper encoding for H.264. If you use ffmpeg, add the flags -profile:v baseline -level 3.0 to support all iOS devices. I hope this helps! Good luck

@rtibbles
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Oh yes, I remember us having this issue with KA Lite on iOS devices also.

@rtibbles rtibbles modified the milestones: 0.6.0, 0.7.0 Aug 28, 2017
@indirectlylit indirectlylit added the P0 - critical Priority: Release blocker or regression label Oct 27, 2017
@indirectlylit indirectlylit modified the milestones: 0.7.0, 0.8.0 Nov 22, 2017
@indirectlylit indirectlylit changed the title Videos do no load on iPhone Videos do no load on ios/iphone/safari Nov 22, 2017
@indirectlylit indirectlylit removed the P0 - critical Priority: Release blocker or regression label Nov 22, 2017
@indirectlylit indirectlylit removed this from the 0.8.0 milestone Dec 15, 2017
@kollivier kollivier mentioned this issue Jan 3, 2019
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@oezh
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oezh commented May 19, 2020

@christianmemije I just chased this issue down a rabbit hole and finally found a solution for me. When I was compressing my video I didn't set the proper encoding for H.264. If you use ffmpeg, add the flags -profile:v baseline -level 3.0 to support all iOS devices. I hope this helps! Good luck

@hhsnopek Where do you add those flags?

@indirectlylit
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@oezh see https://ffmpeg.org/

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Labels
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