Internal User Research Plan & Guide

[ValeriyaMetla]

Overview
The team will conduct internal usability testing with HfLA volunteers.

Details
This version is missing a lot of features, so we will only test it within the organization.

Action Items

• Create document for internal testing
• Develop
  • research plan
  • task guide
  • materials for testing (Clandly, recruitment message, template for note)
• Review with Org (Bonnie)
  • Make changes requested
  • Get Org Signoff
• Close this issue when complete

Final Draft:
Internal Testing Research Plan
Internal Testing Moderator Guide
Internal Testing Notetaking Template
Calendly link
Session Tracker
User Responses for Analysis_Excel

[ValeriyaMetla]

@ana-lobos please attach the doument for internal testing to the issue

[ValeriyaMetla]

@rhiannab and @Ndoyle118 feel free to work on internal usability when the doc is created

[rhiannab]

I've edited and updated a bulk of this document for formatting and content. If anyone is available to review and/or accept changes, please let me know.

[Ndoyle118]

I've edited and updated a bulk of this document for formatting and content. If anyone is available to review and/or accept changes, please let me know.

I can take a look!

[ValeriyaMetla]

@rhiannab and @Ndoyle118 I assigned you to this issue to start working on the internal testing guide.
@yumengluo can you help out with this?

[yumengluo]

I left some comments on the doc.

[ana-lobos]

Recruitment message (copy/paste to Slack to see animated emojis):

Website launch - help needed :mario_luigi_dance:

Expunge Assist is launching a website to help justice-impacted individuals clear their records. Can you spare 30 minutes for a usability test on Zoom? :party_blob:

Who: You! No past criminal record needed to participate 👀 We will provide you with all you need to test the website 👌

How: Sign up here :gratitude-thank-you:

[jamiesiu]

Bonnie suggested https://support.google.com/a/users/answer/9308875?hl=en is an alternative to Calendly if needed

[ExperimentsInHonesty]

In the intro
We will ask you at the end of the interview how public you want your answers to be made. The level of disclosure will be completely in your control because we want you to answer freely. You can also completely opt-out of any of your interview data being used at any point

At the end

[ValeriyaMetla]

The recruitment message was slightly modified. Here is the final version. @ExperimentsInHonesty please use this to circulate.

Recruitment message (copy/paste to Slack to see animated emojis):

:mario_luigi_dance: Website launch - help needed
Expunge Assist is launching a website to help justice-impacted individuals clear their records. Can you spare 30 minutes for a usability test on Zoom? :party_blob:
Who: You! No past criminal record needed to participate 👀 We will provide you with all you need to test the website 👌
How: Sign up using Calendly :gratitude-thank-you:

[ValeriyaMetla]

The research plan and guide was approved by Bonnie. The internal testing was completed on the 04/29/22.