Epic: Usability Testing with HfLA

[SophAm1]

Usability testing related tickets for 311 Data v1.2 with members of Hack for LA.

• Survey 311 data members on feature feedback #1472
• Unmoderated Usability Study RPV1.2 #1729
• Pre-release 2nd Round Moderated Usability Study  #1733
• Data Science CoP Demo Usability Study RPV1.2 #1734
• Recruit Users for External Usability Testing  #1694
• Present Results to team
• Create Action Steps V1.2 Spreadsheet (this probably needs a template in GDrive)

Resources

• Research Roadmap 311 Data
  

Related issues (as of 3/6/2024):

• Research Plan for External Usability Testing  #1693

[annaseulgi]

Just assigned a size to this issue. Looks like the size of this issue is large -- Research team may consider breaking this up into smaller tasks

[bberhane]

Discussing with PMs on how to modify this ticket to align with organizational structure. It is quite hefty with many moving parts. Related ticket below.

• User interviews  #1555

[hworthen]

To clarify, 1555 and 1463 ARE different. 1463 is talking about usability testing, 1555 is interviews with NC council members. We have advanced with 1555, are really just beginning with 1463.

[bberhane]

Appreciate you clarifying, Holly! I was incorrect in using "Related"; I meant similar in scope. PMs are meeting tomorrow to discuss breadth of these tickets and what we can do to modify them without disrupting your team's flow/adding unnecessary steps to your work process. I'll reach out after the meeting to get your team's input.