adapt to new HackerOne tiers

[chadwhitacre]

Received in private email to [email protected]:

Dear Chad,

Four years ago, HackerOne set out to empower a safer internet by creating a software platform for organizations to benefit from the intellectual power of the global hacker community. In this time, we have enabled over 24,000 bugs to be fixed and over $8,000,000 to be paid in bounties to hackers and security researchers around the world. Thank you for your support; we would not be here without your adoption and continued usage!

We are now about to roll out a new product model with 3 tiers. As a loyal customer, please take advantage of HackerOne Enterprise product capabilities for free through December 1, 2016. No action is necessary on your part at this time.

Going forward, we will have basic platform functionality available free of charge for vulnerability coordination and the security@ email inbox that goes with it. We offer best practices in bug bounty management and vulnerability coordination in our HackerOne Professional edition. For our most sophisticated customers, HackerOne Enterprise offers advanced functionality and white-glove service. We are now operating our own bug triage service and offer turnkey programs under HackerOne Fully Managed for customers who want to minimize their own internal workload. View all editions at https://hackerone.com/product/features.

With these new offerings, we will be able to address the rapidly growing market with customers of all sizes and needs. As we bring on more customers, we provide the best opportunities for our enormous community of hackers and security researchers, this comes back to customers in the form of highly skilled hackers for your program needs.

Please let me know if you have any questions whatsoever on this. If you would like to learn more about our new products and features, do let us know. We are also eager to get your input and suggestions for new features and services. We are here to empower the world to build a safer internet, and we do it by connecting the best hackers of the world with companies who care about the security of their systems and the value of their brands.

Kind regards,

Mårten Mickos
CEO, HackerOne

[chadwhitacre]

Also at https://gratipay.freshdesk.com/helpdesk/tickets/5113.

[chadwhitacre]

Looks like the API is only available on the professional tier. That's the one thing I'm seeing that we'd want.

https://hackerone.com/product/features

[chadwhitacre]

Hi Chad,

I'm [], the new HackerOne account manager for Gratipay.

Earlier this year, we announced new program editions, as well as new features and functions. As an existing program user, we've made all features available to you until December 1, 2016.

I would like to have a conversation with you to make sure that you select the right product edition before the December 1 deadline and do not lose access to the functionalities that are important to your team.

How does this Friday look for a 20-minute call?

Best,
[]

Thanks, []. Friday can work. I am in US/Eastern, free most of the day. Suggest some times?

https://gratipay.freshdesk.com/helpdesk/tickets/5816

[chadwhitacre]

P.S. Here's our internal ticket about the new product tiers. I'll be summarizing our call there.

How about 11:30 Pacific (2:30 Eastern)?

[chadwhitacre]

The Professional tier is too expensive for us. Therefore, we have to let go of the API (#847). Otherwise there's nothing we need to do. We may see severity tagging and filtering soon, and it may stay in the free tier. The rep and I talked for 45 minutes. Sounds like they like us there, little lovable cockroach that we are. :)

[chadwhitacre]

They like us enough to let us keep the API! 💃

I guess that's it here?