Removed filtering for Case owned ServiceNow actions from the Management UI and make it usable for Alerts. Added documentation.

docs/user/alerting/action-types.asciidoc

@@ -27,6 +27,10 @@ a| <<slack-action-type, Slack>>
 
 | Send a message to a Slack channel or user.
 
+a| <<servicenow-action-type, ServiceNow>>
+
+| Create new ServiceNow incident.
+
 a| <<webhook-action-type, Webhook>>
 
 | Send a request to a web service.
@@ -55,3 +59,4 @@ include::action-types/server-log.asciidoc[]
 include::action-types/slack.asciidoc[]
 include::action-types/webhook.asciidoc[]
 include::action-types/pre-configured-connectors.asciidoc[]
+include::action-types/servicenow.asciidoc[]

docs/user/alerting/action-types/servicenow.asciidoc

@@ -0,0 +1,72 @@
+[role="xpack"]
+[[servicenow-action-type]]
+=== ServiceNow action
+
+ServiceNow action type using [V2 Table API](https://developer.servicenow.com/app.do#!/rest_api_doc?v=orlando&id=c_TableAPI) to create ServiceNow incidents.
+
+[float]
+[[servicenow-connector-configuration]]
+==== Connector configuration
+
+ServiceNow connectors have the following configuration properties:
+
+Name::      The name of the connector. The name is used to identify a  connector in the management UI connector listing, or in the connector list when configuring an action.
+URL::    The from address for all emails sent with this connector, specified in `user@host-name` format.
+Username::  username for 'login' type authentication.
+Password::  password for 'login' type authentication.
+
+[float]
+[[Preconfigured-servicenow-configuration]]
+==== Preconfigured action type
+
+[source,text]
+--
+ my-servicenow:
+   name: preconfigured-servicenow-action-type
+   actionTypeId: .servicenow
+   config:
+     apiUrl: https://dev94428.service-now.com/
+   secrets:
+     user: testuser
+     password: passwordkeystorevalue
+--
+
+`config` defines the action type specific to the configuration and contains the following properties:
+
+[cols="2*<"]
+|===
+
+| `apiUrl`
+| An address that corresponds to *Sender*.
+
+|===
+
+`secrets` defines sensitive information for the action type:
+
+[cols="2*<"]
+|===
+
+| `user`
+| A string that corresponds to *User*.
+
+| `password`
+| A string that corresponds to *Password*. Should be stored in the <<creating-keystore, {kib} keystore>>.
+
+|===
+
+[[servicenow-action-configuration]]
+==== Action configuration
+
+ServiceNow actions have the following configuration properties:
+
+Urgency::              Each is a list of addresses. Addresses can be specified in `user@host-name` format, or in `name <user@host-name>` format. One of To, CC, or BCC must contain an entry.
+Severity::             The subject line of the email.
+Impact::               The message text of the email. Markdown format is supported.
+Short description::    The message text of the email. Markdown format is supported.
+Description::          The message text of the email. Markdown format is supported.
+Additional comments::  The message text of the email. Markdown format is supported.
+
+[[configuring-servicenow]]
+==== Configuring ServiceNow
+
+The email action can send email using many popular SMTP email services.

x-pack/plugins/actions/server/builtin_action_types/servicenow/api.ts

@@ -53,7 +53,7 @@ const pushToServiceHandler = async ({
 
   let incident = {};
   // TODO: should be removed later but currently keep it for the Case implementation support
-  if (mapping) {
+  if (mapping && !params.externalObject) {
     const fields = prepareFieldsForTransformation({
       externalCase: params.externalObject,
       mapping,

x-pack/plugins/triggers_actions_ui/public/application/sections/action_connector_form/action_form.tsx

@@ -132,14 +132,7 @@ export const ActionForm = ({
       try {
         setIsLoadingConnectors(true);
         const loadedConnectors = await loadConnectors({ http });
-        setConnectors(
-          loadedConnectors.filter(
-            (action) =>
-              action.actionTypeId !== ServiceNowConnectorConfiguration.id ||
-              (action.actionTypeId === ServiceNowConnectorConfiguration.id &&
-                !action.config.isCaseOwned)
-          )
-        );
+        setConnectors(loadedConnectors);
       } catch (e) {
         toastNotifications.addDanger({
           title: i18n.translate(

x-pack/plugins/triggers_actions_ui/public/application/sections/actions_connectors_list/components/actions_connectors_list.tsx

@@ -119,14 +119,7 @@ export const ActionsConnectorsList: React.FunctionComponent = () => {
     setIsLoadingActions(true);
     try {
       const actionsResponse = await loadAllActions({ http });
-      setActions(
-        actionsResponse.filter(
-          (action) =>
-            action.actionTypeId !== ServiceNowConnectorConfiguration.id ||
-            (action.actionTypeId === ServiceNowConnectorConfiguration.id &&
-              !action.config.isCaseOwned)
-        )
-      );
+      setActions(actionsResponse);
     } catch (e) {
       toastNotifications.addDanger({
         title: i18n.translate(