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ServiceNow action improvements (#60052) (#60552)
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* Apply action types to fields

* Add information to each field

* Do not create or update comments when actionType is set to nothing

* Improve helpers tests

* Improve tests

* Refactor: Use transformers and pipes

* Better types

* Refactor tests to new changes

* Better error messages

* Improve field formatting and display

* Improve integration tests

* Make username mandatory field

* Translate transformers

* Refactor schema

* Translate appendInformationToField helper

* Improve intergration tests

Co-authored-by: Elastic Machine <[email protected]>

Co-authored-by: Elastic Machine <[email protected]>
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cnasikas and elasticmachine authored Mar 18, 2020
1 parent 44fd99d commit fb91b91
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Showing 16 changed files with 1,714 additions and 254 deletions.

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Original file line number Diff line number Diff line change
Expand Up @@ -5,26 +5,27 @@
*/

import { zipWith } from 'lodash';
import { Incident, CommentResponse } from './lib/types';
import { CommentResponse } from './lib/types';
import {
ActionHandlerArguments,
UpdateParamsType,
UpdateActionHandlerArguments,
IncidentCreationResponse,
CommentType,
CommentsZipped,
HandlerResponse,
Comment,
SimpleComment,
CreateHandlerArguments,
UpdateHandlerArguments,
IncidentHandlerArguments,
} from './types';
import { ServiceNow } from './lib';
import { transformFields, prepareFieldsForTransformation, transformComments } from './helpers';

const createComments = async (
export const createComments = async (
serviceNow: ServiceNow,
incidentId: string,
key: string,
comments: CommentType[]
): Promise<CommentsZipped[]> => {
comments: Comment[]
): Promise<SimpleComment[]> => {
const createdComments = await serviceNow.batchCreateComments(incidentId, comments, key);

return zipWith(comments, createdComments, (a: CommentType, b: CommentResponse) => ({
return zipWith(comments, createdComments, (a: Comment, b: CommentResponse) => ({
commentId: a.commentId,
pushedDate: b.pushedDate,
}));
Expand All @@ -35,16 +36,30 @@ export const handleCreateIncident = async ({
params,
comments,
mapping,
}: ActionHandlerArguments): Promise<IncidentCreationResponse> => {
const paramsAsIncident = params as Incident;
}: CreateHandlerArguments): Promise<HandlerResponse> => {
const fields = prepareFieldsForTransformation({
params,
mapping,
});

const incident = transformFields({
params,
fields,
});

const { incidentId, number, pushedDate } = await serviceNow.createIncident({
...paramsAsIncident,
...incident,
});

const res: IncidentCreationResponse = { incidentId, number, pushedDate };
const res: HandlerResponse = { incidentId, number, pushedDate };

if (comments && Array.isArray(comments) && comments.length > 0) {
if (
comments &&
Array.isArray(comments) &&
comments.length > 0 &&
mapping.get('comments').actionType !== 'nothing'
) {
comments = transformComments(comments, params, ['informationAdded']);
res.comments = [
...(await createComments(serviceNow, incidentId, mapping.get('comments').target, comments)),
];
Expand All @@ -59,20 +74,51 @@ export const handleUpdateIncident = async ({
params,
comments,
mapping,
}: UpdateActionHandlerArguments): Promise<IncidentCreationResponse> => {
const paramsAsIncident = params as UpdateParamsType;
}: UpdateHandlerArguments): Promise<HandlerResponse> => {
const currentIncident = await serviceNow.getIncident(incidentId);
const fields = prepareFieldsForTransformation({
params,
mapping,
defaultPipes: ['informationUpdated'],
});

const incident = transformFields({
params,
fields,
currentIncident,
});

const { number, pushedDate } = await serviceNow.updateIncident(incidentId, {
...paramsAsIncident,
...incident,
});

const res: IncidentCreationResponse = { incidentId, number, pushedDate };
const res: HandlerResponse = { incidentId, number, pushedDate };

if (comments && Array.isArray(comments) && comments.length > 0) {
if (
comments &&
Array.isArray(comments) &&
comments.length > 0 &&
mapping.get('comments').actionType !== 'nothing'
) {
comments = transformComments(comments, params, ['informationAdded']);
res.comments = [
...(await createComments(serviceNow, incidentId, mapping.get('comments').target, comments)),
];
}

return { ...res };
};

export const handleIncident = async ({
incidentId,
serviceNow,
params,
comments,
mapping,
}: IncidentHandlerArguments): Promise<HandlerResponse> => {
if (!incidentId) {
return await handleCreateIncident({ serviceNow, params, comments, mapping });
} else {
return await handleUpdateIncident({ incidentId, serviceNow, params, comments, mapping });
}
};
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