Troubleshooting

Windows

Please download and install the correct version of Visual C++ Redistributable for VS 2015: 32-bit | 64-bit
If for some reason you are unable to install VC2015, you can also download this zip file (32-bit | 64-bit), then unzip it and put all the dll files into the Snipaste folder.

The cause is still unclear, but you may try out the 32-bit Snipaste. The problem should disappear.
If the 32-bit version still crashes, please don't hesitate to file an issue.

It's usually due to lack of libeay32.dll and ssleay32.dll in the Snipaste directory. Please download the full pack and unzip it completely.

Reason: Snipaste cannont write into config.ini under the same folder as Snipaste.exe
The solution is thus straghtforward: make config.ini writable.
- Do not put Snipaste into the C:\Program Files\ or C:\Program Files (x86)\. Such directories need admin privilege for write permission.
- Maybe there are some problems with your disk permissions (possibly caused by system upgrade). Please google it yourself because the situation varies.
- If the problem still exists, running Snipaste as an Admin should do the trick.

Some of the key combinations with Win are occupied by the system.
Similarly, keys occupied by other programs cannot be used by Snipaste. Please unset the hotkeys in other programs.

If Snipaste is not run as admin, while the current active window is run as admin, the hotkeys will be ineffective.
Solutions:
- Click on the taskbar or any other non-admin window BEFORE you press the hotkey.
- Or, run Snipaste as admin too.

Windows desktop version:
- Do not check "Run this program as an administrator" in the Properties Dialog of Snipaste.exe.
- If you checked 'Run on system startup' and 'As administrator' (in the Preference Dialog of Snipaste) on Win 7, and then you upgraded to Win 10 or Win 8, Snipaste may fail to start on boot. There are two solutions for this situation:
  - Open 'Task scheduler', find the task whose name starts with 'Snipaste', delete it, then check 'Run on system startup' and 'As administrator' again.
  - Quit Snipaste, open config.ini, change the line 'startup_fix=true' to 'startup_fix=false', save it and quit, then open Snipaste and check 'Run on system startup' and 'As administrator' again.
Windows Store version:
- Before v1.15.2, by default Snipaste runs on system boot and does not offer a switch for the moment. If you need to turn it off, please go to 'Task Manager' - 'Startup', find 'Snipaste' and disable it.
- Since v1.15.2, you can toggle this option in the Preferences Dialog. However, if you ever disabled the startup task in Task Manager and now wish to turn it on, you would need to manually enable the task in the Task Manager once.

If you are using Google Chrome, please open the page chrome://accessibility/, then enable Native accessibility API support and Web accessibility.
- These flags are not permanent. They will be cleared after Chrome is closed. If you wish to enable them automatically, you can launch Chrome with the --force-renderer-accessibility flag.
- When DPI is not 100%, the detection may not be accurate. It's Chrome's problem...
For Firefox and IE, no extra settings are required.
- If you find this ineffective in Firefox, please:
  - open about:config, ensure value of accessibility.force_disabled is set to 0. Or,
  - open about:preferences#privacy, uncheck Prevent accessibility services from accessing your browser.
Detecting webpage elements in Microsoft Edge is not supported for the moment.