Troubleshooting

Windows

"The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing"

• Please install the correct version (32-bit/64-bit) of Visual C++ Redistributable for VS 2015.
• If for some reason you are unable to install VC2015, you can also download this zip file (32-bit | 64-bit). Unzip it and put all the dll files into the Snipaste folder.

The 64-bit Snipaste suffers from occasional crashes

• The cause is still unclear, but you may try out the 32-bit Snipaste. The problem should disappear.
• If the 32-bit version still crashes, please don't hesitate to file an issue.

"Not a valid 32-bit application" when running on Windows XP 32-bit

• Please download the pack for XP.

"Network Error: 99" when checking for updates

• It's usually due to lack of libeay32.dll and ssleay32.dll in the Snipaste directory. Please download the full pack and unzip it completely.

After restarting Snipaste, the settings are automatically reset to the defaults

• Reason: Snipaste cannont write into config.ini under the same folder as Snipaste.exe
• The solution is thus straghtforward: make config.ini writable.
  • Do not put Snipaste into the C:\Program Files\ or C:\Program Files (x86). Such directories need admin privilege for write permission.
  • Maybe there are some problems with your disk permissions (possibly caused by system upgrade). Please google it yourself because the situation varies.
  • If the problem still exists, running Snipaste as an Admin should do the trick.

Cannot set the hotkey to some key combinations (e.g. keys with Win)

• Some of the key combinations with Win are occupied by the system.
• Similarly, keys occupied by other programs cannot be used by Snipaste. Please unset the hotkeys in other programs.

Sometimes the global hotkeys have no response

• If Snipaste is not run as admin, while the current active window is run as admin, the hotkeys will be ineffective.
• Solutions:
  • Click on the taskbar or any other non-admin window BEFORE you press the hotkey.
  • Or, run Snipaste as admin too.

"Run on system startup" fails

• Do not check "Run this program as an administrator" in the Properties Dialog of Snipaste.exe.
• If you checked 'Run on system startup' and 'As administrator' (in the Preference Dialog of Snipaste) on Win 7, and then you upgraded to Win 10 or Win 8, Snipaste may fail to start on boot. There are two solutions for this situation:
  • Open 'Task scheduler', find the task whose name starts with 'Snipaste', delete it, then check 'Run on system startup' and 'As administrator' again.
  • Quit Snipaste, open config.ini, change the line 'startup_fix=true' to 'startup_fix=false', save it and quit, then open Snipaste and check 'Run on system startup' and 'As administrator' again.

UI elements in the Chrome browser cannot be automatically detected when snipping

• Please enable the Global accessibility mode in chrome://accessibility/.
  • You need to enable this flag every time you launch Chrome.
  • If you wish to enable Global accessibility mode automatically, you can launch Chrome with the --force-renderer-accessibility flag.
  • When DPI is not 100%, the detection may not be accurate. It's Chrome's problem...
• For Firefox and IE, no extra settings are required.
• Detecting webpage elements in Microsoft Edge is not supported for the moment.

The code has syntax highlight in the code editor, but after pasted by Snipaste, the syntax highlight is lost in the image window

• It is because the code you copied is pure text and not in HTML format.
• If you want the text be syntax highlighted, please use code editors that support HTML copy, such as:
  • Visual Studio
    • Need Productivity Power Tools extension and enable its HTML Copy feature
  • Visual Studio Code
  • IntelliJ IDEA
  • …… (If you know any other well supported editors, please tell me)

The image window cannot be moved across the top border of the screen

• System Properties - Advanced - Performance settings - Visual effects - Check Show window contents while window dragging - OK