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test(Livechat): More Livechat Tests (#31995)
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apps/meteor/tests/e2e/omnichannel/omnichannel-livechat-department.spec.ts
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| Original file line number | Diff line number | Diff line change |
|---|---|---|
| @@ -0,0 +1,122 @@ | ||
| import { faker } from '@faker-js/faker'; | ||
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| import { IS_EE } from '../config/constants'; | ||
| import { createAuxContext } from '../fixtures/createAuxContext'; | ||
| import { Users } from '../fixtures/userStates'; | ||
| import { HomeOmnichannel, OmnichannelLiveChat } from '../page-objects'; | ||
| import { createAgent } from '../utils/omnichannel/agents'; | ||
| import { addAgentToDepartment, createDepartment } from '../utils/omnichannel/departments'; | ||
| import { test, expect } from '../utils/test'; | ||
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| const firstUser = { | ||
| name: `${faker.person.firstName()} ${faker.string.uuid()}}`, | ||
| email: faker.internet.email(), | ||
| }; | ||
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| test.use({ storageState: Users.user1.state }); | ||
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| test.describe('OC - Livechat - Department Flow', () => { | ||
| // Needs Departments to test this, so needs an EE license for multiple deps | ||
| test.skip(!IS_EE, 'Enterprise Only'); | ||
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| let poLiveChat: OmnichannelLiveChat; | ||
| let poHomeOmnichannelAgent1: HomeOmnichannel; | ||
| let poHomeOmnichannelAgent2: HomeOmnichannel; | ||
| let departments: Awaited<ReturnType<typeof createDepartment>>[]; | ||
| let departmentA: Awaited<ReturnType<typeof createDepartment>>['data']; | ||
| let departmentB: Awaited<ReturnType<typeof createDepartment>>['data']; | ||
| let agents: Awaited<ReturnType<typeof createDepartment>>[]; | ||
| let agent1: Awaited<ReturnType<typeof createAgent>>['data']; | ||
| let agent2: Awaited<ReturnType<typeof createAgent>>['data']; | ||
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| test.beforeAll(async ({ api }) => { | ||
| // Assign agents & departments | ||
| agents = await Promise.all([createAgent(api, 'user1'), createAgent(api, 'user2')]); | ||
| [agent1, agent2] = agents.map(({ data }) => data); | ||
| departments = await Promise.all([ | ||
| createDepartment(api, { showOnRegistration: true }), | ||
| createDepartment(api, { showOnRegistration: true }), | ||
| ]); | ||
| [departmentA, departmentB] = departments.map(({ data }) => data); | ||
| await addAgentToDepartment(api, { department: departmentA, agentId: agent1._id }); | ||
| await addAgentToDepartment(api, { department: departmentB, agentId: agent2._id }); | ||
| }); | ||
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| test.beforeEach(async ({ page, api, browser }) => { | ||
| // Create Pages | ||
| const { page: agent1Page } = await createAuxContext(browser, Users.user1, '/', true); | ||
| poHomeOmnichannelAgent1 = new HomeOmnichannel(agent1Page); | ||
| const { page: agent2Page } = await createAuxContext(browser, Users.user2, '/', true); | ||
| poHomeOmnichannelAgent2 = new HomeOmnichannel(agent2Page); | ||
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| poLiveChat = new OmnichannelLiveChat(page, api); | ||
| await poLiveChat.page.goto('/livechat'); | ||
| }); | ||
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| test.afterEach(async ({ page }) => { | ||
| await poHomeOmnichannelAgent1.page?.close(); | ||
| await poHomeOmnichannelAgent2.page?.close(); | ||
| await page.close(); | ||
| }); | ||
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| test.afterAll(async ({ api }) => { | ||
| await expect((await api.post('/settings/Omnichannel_enable_department_removal', { value: true })).status()).toBe(200); | ||
| await Promise.all([...agents.map((agent) => agent.delete())]); | ||
| await Promise.all([...departments.map((department) => department.delete())]); | ||
| await expect((await api.post('/settings/Omnichannel_enable_department_removal', { value: false })).status()).toBe(200); | ||
| }); | ||
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| test('OC - Livechat - Chat with Department', async () => { | ||
| await test.step('expect start Chat with department', async () => { | ||
| await poLiveChat.openAnyLiveChat(); | ||
| await poLiveChat.sendMessage(firstUser, false, departmentA.name); | ||
| await expect(poLiveChat.onlineAgentMessage).toBeVisible(); | ||
| await poLiveChat.onlineAgentMessage.fill('this_a_test_message_from_user'); | ||
| await poLiveChat.btnSendMessageToOnlineAgent.click(); | ||
| await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user"')).toBeVisible(); | ||
| }); | ||
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| await test.step('expect message to be received by department', async () => { | ||
| await poHomeOmnichannelAgent1.sidenav.openChat(firstUser.name); | ||
| await expect(poHomeOmnichannelAgent1.content.lastUserMessage).toBeVisible(); | ||
| await expect(poHomeOmnichannelAgent1.content.lastUserMessage).toContainText('this_a_test_message_from_user'); | ||
| }); | ||
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| await test.step('expect message to be sent by department', async () => { | ||
| await poHomeOmnichannelAgent1.content.sendMessage('this_a_test_message_from_agent'); | ||
| await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_agent"')).toBeVisible(); | ||
| }); | ||
| }); | ||
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| test('OC - Livechat - Change Department', async () => { | ||
| await test.step('expect start Chat with department', async () => { | ||
| await poLiveChat.openAnyLiveChat(); | ||
| await poLiveChat.sendMessage(firstUser, false, departmentA.name); | ||
| await expect(poLiveChat.onlineAgentMessage).toBeVisible(); | ||
| await poLiveChat.onlineAgentMessage.fill('this_a_test_message_from_user'); | ||
| await poLiveChat.btnSendMessageToOnlineAgent.click(); | ||
| await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user"')).toBeVisible(); | ||
| }); | ||
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| await test.step('expect to change department', async () => { | ||
| await poLiveChat.changeDepartment(departmentB.name); | ||
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| // Expect keep chat history | ||
| await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_user"')).toBeVisible(); | ||
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| // Expect user to have changed | ||
| await expect(await poLiveChat.headerTitle.textContent()).toEqual(agent2.username); | ||
| }); | ||
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| await test.step('expect message to be received by department', async () => { | ||
| await poHomeOmnichannelAgent2.sidenav.openChat(firstUser.name); | ||
| await expect(poHomeOmnichannelAgent2.content.lastUserMessage).toBeVisible(); | ||
| await expect(poHomeOmnichannelAgent2.content.lastUserMessage).toContainText('this_a_test_message_from_user'); | ||
| }); | ||
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| await test.step('expect message to be sent by department', async () => { | ||
| await poHomeOmnichannelAgent2.content.sendMessage('this_a_test_message_from_agent'); | ||
| await expect(poLiveChat.page.locator('div >> text="this_a_test_message_from_agent"')).toBeVisible(); | ||
| }); | ||
| }); | ||
| }); |
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