A bot for Discord that allows users to DM the bot to contact the server's entire mod team. These DMs get relayed to a modmail server where each user gets their own channel, or "thread". Moderators and admins can then reply to these threads, and these responses are relayed back to the original user as a DM.
Inspired by Reddit's modmail system.
- Take backups
- Remove the
node_modulesdirectory - Run
npm installagain - Follow the on-screen instructions after
npm start
- Install Node.js 8.9.4 (LTS) or higher
- Clone or download this repository
- Create a Discord server to be used as the modmail inbox
- Make a copy of the file
config.example.jsonin the same folder and name the copyconfig.json. Open the file and fill in the values.- You can also find more configurable options at the end of this page!
- Install dependencies:
npm install - Add bot to servers, and make sure to give it proper permissions on the mail server.
- Run the bot:
npm start
See CHANGELOG.md
!logs <user> Lists previous modmail logs with the specified user
!block <user> Blocks the specified user from using modmail
!unblock <user> Unblocks the specified user from using modmail
!s <shortcut> <text> Adds a snippet (a canned response). See below for how to use it.
!edit_snippet <shortcut> <text> Edits an existing snippet (alias !es)
!delete_snippet <shortcut> Deletes the specified snippet (alias !ds)
!snippets Lists all available snippets
!version Print the version of the bot you're running
!newthread <user> Opens a new thread with the specified user
!reply <text> Sends a reply to the user in the format "(Role) User: text" (alias !r)
!anonreply <text> Sends an anonymous reply to the user in the format "Role: text" (alias !ar)
!close <time> Closes the modmail thread. If a time is specified, the thread is scheduled to be closed later. Scheduled closing is cancelled if a message is sent to or received from the user.
!logs Lists previous modmail logs with this user
!block Blocks the user from using modmail
!unblock Unblocks the user from using modmail
!!shortcut Reply with a snippet. Replace shortcut with the snippet's actual shortcut.
!move <category> If allowMove is enabled, moves the thread channel to the specified category
!loglink Shows the link to the current thread's log
!suspend Suspend a thread. The thread will act as closed and not receive any messages until unsuspended.
!unsuspend Unsuspend a thread
!id Prints the user's ID
!alert Pings you when the thread gets a new reply. Use !alert cancel to cancel.
To automatically reply without using !reply or !r, enable alwaysReply in the config. alwaysReplyAnon sets whether to reply anonymously. If you do not wish to reply, it will ignore any message starting in the prefix (which defaults to !), such as !note
These go in config.json. See also config.example.json.
| Option | Default | Description |
|---|---|---|
| token | None | Required! The bot user's token |
| mailGuildId | None | Required! The inbox server's ID |
| logChannelId | None | Required! Channel where to post log links to closed threads and other alerts |
| mainGuildId | None | ID (or array of IDs) of the main server where people contact the bot from. Used for displaying users' nicknames and join dates, and catching bot pings. |
| prefix | "!" | Prefix for bot commands |
| status | "Message me for help" | The bot's "Playing" text |
| responseMessage | "Thank you for your message! Our mod team will reply to you here as soon as possible." | The bot's response to DMs that start a new thread |
| closeMessage | None | The bot's message to the user when the thread is closed |
| alwaysReply | false | If set to true, all messages in modmail threads will be relayed back to the user, even ones without !r |
| alwaysReplyAnon | false | If alwaysReply is set to true, this option controls whether the auto-reply is anonymous |
| useNicknames | false | If set to true, mod replies will use their nickname (on the inbox server) instead of their username |
| ignoreAccidentalThreads | false | If set to true, the bot attempts to ignore common "accidental" messages that would start a new thread, such as "ok", "thanks", etc. |
| enableGreeting | false | Set to true to send a welcome message to new main guild members. Requires mainGuildId to be set. |
| greetingMessage | None | Text content of the welcome message |
| greetingAttachment | None | Path to an image or other attachment to send along with the greeting |
| port | 8890 | Port from which to serve attachments and logs |
| url | None | URL to use for attachment and log links. Defaults to IP:PORT |
| snippetPrefix | "!!" | Prefix to use snippets. Defaults to prefix x2. |
| inboxServerPermission | None | Permission required to use bot commands on the inbox server |
| newThreadCategoryId | None | ID of the category where new modmail thread channels should be placed |
| relaySmallAttachmentsAsAttachments | false | Whether to relay small attachments from users as native attachments rather than links in modmail threads |
| smallAttachmentLimit | 2097152 | Size limit of relaySmallAttachmentsAsAttachments, in bytes (default is 2MB) |
| threadTimestamps | false | Whether to show custom timestamps in threads, in addition to Discord's own timestamps. Logs always have accurate timestamps, regardless of this setting. |
| typingProxy | false | If enabled, any time a user is typing to modmail in their DMs, the modmail thread will show the bot as "typing" |
| typingProxyReverse | false | If enabled, any time a moderator is typing in a modmail thread, the user will see the bot "typing" in their DMs |
| mentionRole | "here" | Role that is mentioned when new threads are created or the bot is mentioned. Accepted values are "here", "everyone", or a role id as a string. Set to null to disable these pings entirely. |
| pingOnBotMention | true | If enabled, the bot will mention staff (see mentionRole above) on the inbox server when the bot is mentioned on the main server. |
| requiredAccountAge | None | Required account age for contacting modmail (in hours). If the account is not old enough, a new thread will not be created and the bot will reply with accountAgeDeniedMessage (if set) instead. |
| accountAgeDeniedMessage | "Your Discord account is not old enough to contact modmail." | See requiredAccountAge above |