Server Error Codes

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PowerAuth Server documentation has been moved to: https://developers.wultra.com/docs/develop/powerauth-server/Server-Error-Codes

Please use the new developer portal to access documentation.

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PowerAuth Server may return following errors:

Error Code	Error Message	Note
ERR0000	Unknown error occurred.	In case any unknown or low-level java error occurs, this exception is thrown. The original exception info is returned in the message
ERR0001	No user ID was set.	Method, that requires user ID, was not provided with one.
ERR0002	No application ID was set.	Method, that requires an application ID, was not provided with one.
ERR0003	No master server key pair configured in database.	There is an issue with the database - an application does not have any master server key pair associated. This can happen only when manipulating with database manually or when there is a database consistency error. Use PowerAuth Admin to avoid this error.
ERR0004	Master server key pair contains private key in incorrect format.	There is an issue with the database - an application has an associated master server key pair, but the format of this key is incorrect. This can happen only when manipulating with database manually or when there is a database consistency error. User PowerAuth Admin to avoid this error.
ERR0005	Too many failed attempts to generate activation ID.	In order to uniquely identify an activation, a random UUID (level 4) is generated as an activation ID. In a very unlikely case of a collision, server attempts to generate a new one, at most 10 times. When the new activation ID generation fails 10 times, this error is returned.
ERR0006	Too many failed attempts to generate short activation ID.	In order to uniquely identify an activation during the activation process (client entering the activation code), a random activation code (2x5 characters in Base32 encoding) is generated as an activation short ID. In a very unlikely case of a collision (only CREATED and OTP_USED items can collide), server attempts to generate a new one, at most 10 times. When the new activation ID generation fails 10 times, this error is returned.
ERR0007	This activation is already expired.	In case activation is in the state when it cannot be completed. This may be either due to time-out (activation was not committed fast enough) or in case someone tries to commit random / expired / blocked activations.
ERR0008	Incorrect activation state.	Activation state is invalid. For instance, when client attempts to commit an activation in any other state than OTP_USED, or when client attempts to commit a non-existing activation.
ERR0009	Activation with given activation ID was not found.	Service didn't find an activation with given ID.
ERR0010	Key with invalid format was provided.	In case the cryptographic method in initActivation method was provided with a key in incorrect format.
ERR0011	Invalid input parameter format.	Provided data was not in a correct format. For example, values that were expected to be Base64 encoded or dates in specific date format were invalid.
ERR0012	Invalid Signature Provided.	Signature verification failed since the verification process computed a different signature than the one that was provided by a client.
ERR0013	Unable to compute signature.	It was not possible to compute the signature.
ERR0014	Invalid URL format.	Provided URL has invalid format.
ERR0015	Invalid application.	Application or application version does not exist.
ERR0016	Invalid token.	Token with given token ID does not exist.
ERR0017	Encryption failed.	Data encryption failed.
ERR0018	Decryption failed.	Data decryption failed.
ERR0019	Unable to generate token.	Token was not successfully generated.
ERR0020	Missing master DB encryption key.	Master DB encryption key is not configured.
ERR0021	Unsupported encryption mode.	Configured encryption mode is not supported.

For each of these issues, more details about the specific nature and cause can be found in the server log.