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Surge XT presets #6900

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DTBaker1118 opened this issue Mar 31, 2023 · 30 comments
Closed

Surge XT presets #6900

DTBaker1118 opened this issue Mar 31, 2023 · 30 comments
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Discussion User Support Request Issues where users are looking for help, not development items

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@DTBaker1118
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Surge XT 1.1.2 running in Reaper v.6.78 in Windows 11. Used to work fine, but now presets not working. In Surge XT VST3i (screenshot attached), presets do not appear to be there. In Surge XT CLAPi, presets appear to load onto midi file (CLAPi - 1), but then defaults every time to same preset (CLAPi - 2). Is installation not working? I have tried reinstalling, and get same problem.
Surge XT VST3i
Surge XT CLAPi - 1
Surge XT CLAPi - 2
@baconpaul
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Can you screen shot the about screen? It will show you the user directory and have that as a hyperlink; if you click that link is the directory valid?

@DTBaker1118
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DTBaker1118 commented Mar 31, 2023 via email

@mkruselj
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mkruselj commented Apr 1, 2023

We don't see any screenshot attached?

@DTBaker1118
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DTBaker1118 commented Apr 1, 2023 via email

@mkruselj
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mkruselj commented Apr 1, 2023

We still don't see it. I don't think e-mail attachments are coming through, you should post it over github's website rather than respond via e-mail, it seems...

@DTBaker1118
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Link from About page

did this work?

@baconpaul
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Yes

You see how the user directory at the bottom of the screen says “something/Onedrive/blah” - I bet that something about that cloud documents setup is making our recurse down the path not work

I have no idea how to test that but I do know some rack users also had a problem with onedrive drives

hmmm…. So how can we do a test I wonder if that’s what is happening

@mkruselj
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mkruselj commented Apr 1, 2023 •
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Yes I bet OneDrive is set to only show references to files without having them actually on the hard drive (they would download only when opening them, otherwise they're not really there, so Surge can't even see them).

Please don't use OneDrive as user data folder. it's bound to produce issues, as you can see.

@DTBaker1118
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DTBaker1118 commented Apr 1, 2023 via email

@baconpaul
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Yeah there’s an opti N in the menus to choose a different user folder. In user data or workflow or something

it will write one file to the onedrive but it won’t traverse

it might work - if it doesn’t we will need a code change of some form to look elsewhere

@DTBaker1118
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RedirectedPath

You were right. I was able to redirect the path for the file to the one I copied to the hard drive folder, but nothing in Surge changed.

@baconpaul
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Huh that’s not what I was expecting - it found the redirect

If you save a patch does it show up in the e: directory?

What a mystery

@DTBaker1118
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DTBaker1118 commented Apr 1, 2023 via email

@baconpaul
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huh i don' understand what would change the patch
you don't have, like, a reaper program change or anything?
I'm really stumped.

@mkruselj
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mkruselj commented Apr 1, 2023 •
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Program change wouldn't work with VST3 anyway, it's not that.

Can you post some screenshots of the file layout of the new user data folder you've copied stuff from OneDrive to?

But even this is not a problem. Where are factory patches? They should be in C:\ProgramData\Surge XT. Looks like you've tampered with that, since we don't allow in the installer to change the factory data path...

@DTBaker1118
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DTBaker1118 commented Apr 1, 2023 via email

@mkruselj
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mkruselj commented Apr 2, 2023

OK, I think I follow. But now if you go to where Surge CLAP is, do you see anything other than Surge XT.clap there, like a link to user data folder? Might wanna remove that.

@DTBaker1118
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SurgeOptions

When I create a track in Reaper, I access my plugins by pressing the FX button. I can search "Surge," and when I do, these are the options I get (you can tell I've been using Surge for a while, and I really like it, which makes my current difficulties frustrating). Does this tell you anything?

@mkruselj
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mkruselj commented Apr 3, 2023

I meant if you go to the CLAP install folder on your hard drive, not inside Reaper's FX browser.

@mkruselj mkruselj added the User Support Request Issues where users are looking for help, not development items label Apr 3, 2023
@DTBaker1118
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CLAPfolder
Does this tell you anything? Note that the folder itself seems to be empty.

@baconpaul
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Right remove that SurgeXTData directory and see what happens maybe? It looks like a sort of broken portable install.

I wonder if the hardlink can't work to cloud drives.

@mkruselj
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mkruselj commented Apr 4, 2023 •
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Hardlink can def work with cloud drives, provided there are actual files there, rather than reserved files that are only downloaded upon access (which I think is the main problem here).

@DTBaker1118
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DTBaker1118 commented Apr 4, 2023 via email

@mkruselj
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mkruselj commented Apr 5, 2023 •
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Well the problem here is that we cannot reproduce your issue, so we dont know what the solution would be. Did you try to remove C:\Users<your username>\Documents\Surge XT (or better, move that folder somewhere else), then uninstall and reinstall Surge?

The important part is moving that folder out, since this would reset Surge's stored settings.

@mkruselj
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mkruselj commented Apr 5, 2023

I'm not sure I know what "reserved files that are only downloaded upon access" means,

Go to OneDrive settings, under Sync and backup you have Advanced settings. One of options there is called Files On-Demand. You probably have it enabled. Disable it. Then OneDrive will actually sync the files to your hard drive, physically, instead of only downloading them when you want to open a particular file.

@baconpaul
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I also wonder if the hard link is a problem
Perhaps blow away the vst3 and clap surge synth team folder and reinstall and in the last step don’t choose portable

if that doesn’t work I can add some logging to the scan after we release 1.2 also

this one is tricky

@mkruselj
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mkruselj commented Apr 5, 2023

I don't think it's tricky, I just think the files are not actually there on the hard drive because of OneDrive's files on-demand option being enabled.

@baconpaul
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Oh yeah that would do it!

@DTBaker1118
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DTBaker1118 commented Apr 8, 2023 via email

@Andreya-Autumn
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The re-install seems to have worked.>

Great! Closing this issue then. Feel free to re-open should the problem re-emerge in spite of your mystical efforts. ;)

This was referenced Mar 5, 2024
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@mkruselj @baconpaul @Andreya-Autumn @DTBaker1118