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docs(contrib): Improve triage instructions #14052

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docs(contrib): Focus duplicates on root cause and not solutions
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epage committed Jun 12, 2024
commit faf2d6acc111dee603e0248faa2bcb067dd76a8e
11 changes: 7 additions & 4 deletions src/doc/contrib/src/issues.md
Original file line number Diff line number Diff line change
@@ -197,10 +197,13 @@ issues have not yet been triaged.
There are several things to consider when triaging an issue:

* Is this a duplicate? Search the issue tracker (including closed issues) to
see if there is something similar or identical to what is reported. If it is
obviously a duplicate, write a comment that it is a duplicate of the other
issue, and close the issue. If it isn't obvious that it is a duplicate,
leave a comment asking the author if the other issue covers what they reported.
see if there is an issue with a similar or identical root cause to what is reported.
We generally focus issues around root causes so alternative solutions can be
discussed and evaluated together.
If it is obviously a duplicate, write a comment that it is a duplicate of the
other issue, and close the issue.
If it isn't obvious that it is a duplicate, leave a comment asking the author
if the other issue covers what they reported.

* For a bug, check if the report contains enough information to reproduce it.
If you can't reproduce it, solicit more information from the author to