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User satisfaction survey

robertocarroll edited this page Dec 17, 2014 · 1 revision

Monthly (identify why people are dissatisfied completing transactions and take steps to improve user satisfaction levels) and every 6 months (more comprehensive user demographics, usage and attitudes survey)

  1. What is the purpose of your visit to our website today?
  2. Were you able to complete your task today?
  3. If you were not able to complete your task today, why not?
  4. How much do you trust the information?
  5. How often do you visit?
  6. Overall, how satisfied were you with this [eg car tax] service today?
  • Very satisfied
  • Satisfied
  • Neither satisfied or dissatisfied
  • Dissatisfied
  • Very dissatisfied
  1. What’s you overall opinion of icc.int?
  • Very good
  • Good
  • Neither good nor poor
  • Poor
  • Very poor
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