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User satisfaction survey
robertocarroll edited this page Dec 17, 2014
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1 revision
Monthly (identify why people are dissatisfied completing transactions and take steps to improve user satisfaction levels) and every 6 months (more comprehensive user demographics, usage and attitudes survey)
- What is the purpose of your visit to our website today?
- Were you able to complete your task today?
- If you were not able to complete your task today, why not?
- How much do you trust the information?
- How often do you visit?
- Overall, how satisfied were you with this [eg car tax] service today?
- Very satisfied
- Satisfied
- Neither satisfied or dissatisfied
- Dissatisfied
- Very dissatisfied
- What’s you overall opinion of icc.int?
- Very good
- Good
- Neither good nor poor
- Poor
- Very poor