chore(label-actions): improve no-slas/no-pings (#32026)

.github/label-actions.yml

@@ -392,19 +392,22 @@
 
     Thanks, the Renovate team
 
-'auto:no-slas':
+'auto:no-pings':
   comment: >
     Hi there,
 
 
-    Please remember that there are no Service Level Agreements (SLAs) or roadmap commitments in Open Source projects like Renovate. The maintainers and contributors work on bugs/features/docs at their own pace. This means that sometimes you will have to wait for things to happen, or to get a response.
+    Please do not post comments like: "Any update on this?" or "When will this be fixed?".
 
 
-    Please avoid comments like: "Any update on this?" or "When will this be fixed?". Do not chase a maintainer to get answers quickly. We will block you if you nudge us frequently.
+    If you're asking because **you genuinely wonder if there's been some undisclosed progress**, then please know that we work in the open in this repo. If there was an update to this Discussion or Issue then you would see it already, so please don't check "just in case".
+
+
+    If you're asking because **you're intentionally trying to get some attention to an issue**, then please don't do that either. It wastes maintainer time and pollutes the repo. You're welcome to fix issues yourself, hire someone to help you, or _wait_ for someone else to do the work. You're _not_ welcome to post the equivalent of "Hey, someone else should really do something about this".
 
 
     Please read our [Code of Conduct, how we prioritize work](https://github.com/renovatebot/renovate/blob/main/CODE_OF_CONDUCT.md#how-we-prioritize-work) to learn more about how we prioritize what to work on.
-    If you are a paying Mend.io customer, please tell your support or customer contact that this issue is important to you.
+    If you are a paying Mend.io customer, we welcome you to let your support or customer success representative know about the importance of this issue, but we want to keep the same rules for all in this repo so ask you to abide by the above guidelines regardless.
 
 
     Thanks, the Renovate team