Known Issues

Known Issues

This list documents known situations and possible workarounds. It is not, by any means, exhaustive or inclusve of every situation. There may well be better ways to address these issues as well. Feedback is always welcomed.

Closing a position fails

If you receive an error when closing a position, either by using the close action or selling at your balance level, here are the possible reasons I have encountered.

1. Your exchange (Binance is known for this) has a selling limit based upon your KYC (know your customer) level. The only solution is to try to sell at a lower amount. You will need to repeat this as much as needed to determine YOUR allowed amount. Research in this has revealed that a non-KYC limit seems to be at $505. YOUR explicit limit will most likely be different. Currently, I have not found a way to determine this level algorithmicly or through automated means other the repeatedly issueing sell orders of varying amounts, while reducing the amount each order. USE A TESTNET to help determine YOUR limits.

2. If your exchange has a "special coin" to pay your fees in, BNB for Binance, KNC for Kucoin, and you are NOT using it, or you are trying to close a position in this coin, it will most likely fail to close. In these cases, fees are added to the position size. In the case of a close, the resulting amount exceeds your balance. Jackrabbit Relay supports a reduction methodology to address this issue. Add the following to your exchange configuration or to your order,

"Reduction":"0.2",

This will explicitly reduce the amount you want to sell or close by the given percentage. A starting value is the taker rate multiplie by 2 (buying/selling wost case scenario). For Binance and Kucoin, that is 0.2. Finding the exact value YOU need is trial and error only. You may need to (de/in)rease to find the exact amout of successful reduction.

Please be aware that this situation can exist on any exchange that fails to properly close a position.

BitMex

The BitMex tickers and orderbook are very unstable and often times do not return any values. I have deployed various tactics to try to get the most reliable information when possible. Unfortunately, there is little to nothing I can do when the exchange provides no infprmation at all. Please use extreme caution when trading with this exchange.

Phemex

This is specifically with listing its markets and requesting ticker data of each market sequentially. There seems to be some kind of limit with respect to the number of assets you can pull at one time. After that amount is reached, Phemex responds with an error they don't have documented. I have tried various methods to work around this, including skipping particular assets. Phemex seems to be able to count quite well though and is very persistent in its actions.