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Currently using the API we're only able to setup triggers which fire for any ticket created via any channel integration. The condition looks like...
{ "field": "via_id", "operator": "is", "value": "55" }
In the UI now however you can filter based on the specific integration..
{ "field": "via_subtype_id", "operator": "is", "value": "55:360000089993" }
but there's no documentation about that at https://developer.zendesk.com/rest_api/docs/support/triggers#create-trigger and am not seeing anywhere to get that 360000089993 internal id.
360000089993
The text was updated successfully, but these errors were encountered:
Merge pull request rapidpro#290 from nyaruka/default-to-channel-confi…
3466a7c
…g-max-length Default to channel config max length
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Currently using the API we're only able to setup triggers which fire for any ticket created via any channel integration. The condition looks like...
In the UI now however you can filter based on the specific integration..
but there's no documentation about that at https://developer.zendesk.com/rest_api/docs/support/triggers#create-trigger and am not seeing anywhere to get that
360000089993
internal id.The text was updated successfully, but these errors were encountered: