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Account recovery request #5488

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3 tasks done
jeffra opened this issue Jan 16, 2025 · 1 comment
Open
3 tasks done

Account recovery request #5488

jeffra opened this issue Jan 16, 2025 · 1 comment
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account-recovery Users needing assistance with account recovery status: awaiting response Needs more information before proceeding

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@jeffra
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jeffra commented Jan 16, 2025

PyPI Username

jeffra45

Reason for request

My "primary" email address associated with my PyPI account is no longer accessible to me. I have access to my other verified email and my 2-factor auth keys but since this email was not set as a primary I cannot use my PyPI account it looks like.

I can still generate 2FA codes but for some reason the form requires me to state I cannot access them. Even if I use them my account still says I can't do anything without access to my "primary" email address.

Recovery Codes

  • I never generated or have lost access to the recovery codes for my account

Code of Conduct

  • I agree to follow the PSF Code of Conduct

Acknowledgement

  • I understand that it may take a significant amount of time to process my account recovery request.
@jeffra jeffra added the account-recovery Users needing assistance with account recovery label Jan 16, 2025
@Thespi-Brain
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Hi @jeffra,

Please contact [email protected] with an email address that you would like your account to be associated with and please reference this link (#5488). We will proceed from there. Thanks!

@Thespi-Brain Thespi-Brain moved this to Awaiting Response in Account Recovery Jan 17, 2025
@Thespi-Brain Thespi-Brain added the status: awaiting response Needs more information before proceeding label Jan 17, 2025
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Labels
account-recovery Users needing assistance with account recovery status: awaiting response Needs more information before proceeding
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Status: Awaiting Response
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