Empty email body when ticket-comment-added

[geeeksameer]

Is this a BUG REPORT or FEATURE REQUEST?:

• BUG
• FEATURE

What happened:
Email body is empty when new comment is added on the ticket, email body just have the titles like:

Updated:
Ticket Group:
Ticket Submitted by:
Submitted Date:
Ticket Type:
Ticket Priority:
Tags:

Ticket Issue

Comments

What did you expect to happen:
All these labels should have values in the email.

How to reproduce it (as minimally and precisely as possible):
Add comment to the ticket

Anything else we need to know?:

Environment:

• Trudesk Version: 1.1.11
• OS (e.g. from /etc/os-release): Ubuntu
• Node.JS Version: 12.9.0
• MongoDB Version: 4.4.12 Enterprise
• Is this hosted on cloud.trudesk.io: No

[polonel]

Can you confirm if this is with the new "Beta Email Templates" or is the new templates disabled?

[geeeksameer]

[geeeksameer]

I tried it with above option disabled but the update email is still empty, but the ticket creation email looks fine, I am attaching more screenshots below.

[geeeksameer]

Comment added to ticket email to subscribers

[geeeksameer]

Ticket creation email to assignee

[geeeksameer]

Account details email to new requester
Username missing in this one, password is fine present in the email...

[polonel]

Thanks for the screenshots and info. I'm looking into the issue.

[geeeksameer]

I appreciate your efforts and looking into this.
I am looking forward to the solution!

[geeeksameer]

This fix certainly worked.
Great work man.

I really appreciate your efforts, you're doing tremendous job.

[Gill-Bates]

What’s the solution?

[geeeksameer]

What’s the solution?

Click ⬇️ This is plug-n-play solution here, come on:

cd54631

[suprematis]

@Gill-Bates and @geeeksameer I ran into the same issue while using version 1.1.8. I changed my docker-compose.yml file to use the latest image posted at Docker Hub polonel/trudesk and it fixed the issue. Now all customers are getting emails with all the correct and complete content.

version: '2.1'
services:
  trudesk:
    image: polonel/trudesk:latest
    restart: always
    ports:
      - "8118:8118"
    dns:
      - "1.1.1.1"
      - "8.8.8.8"
    environment:
      NODE_ENV: production
      TRUDESK_DOCKER: "true"
      TD_MONGODB_SERVER: mongo
      TD_MONGODB_DATABASE: trudesk
      USE_XFORWARDIP: "true"
    volumes:
      - trudesk_uploads:/usr/src/trudesk/public/uploads
      - trudesk_backups:/usr/src/trudesk/backups
  mongo:
    image: mongo:5.0-focal
    restart: always
    ports:
      - "27017:27017"
    volumes:
      - mongo:/var/lib/mongo
      - mongo_data:/data/db:rw
  elasticsearch:
    image: elasticsearch:8.0.0
    restart: always
    environment:
      - xpack.security.enabled=false
      - xpack.security.http.ssl.enabled=false
      - discovery.type=single-node
      - bootstrap.memory_lock=true
    mem_limit: 1073741824
    ulimits:
      memlock:
        soft: -1
        hard: -1
    ports:
      - "9200:9200"
      - "9300:9300"
    volumes:
      - elasticsearch:/usr/share/elasticsearch/data
volumes:
  trudesk_uploads:
  trudesk_backups:
  mongo:
  mongo_data:
  elasticsearch: