Not able to Create Ticket

[Hasbanos]

Is this a BUG REPORT or FEATURE REQUEST?:

• BUG
• FEATURE

What happened:

Unable to fetch mails.
12/31 15:36:44 [22637] - warn: [trudesk:events:sendSubscriberEmail] - Error: 139716338517888:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:827:

12/31 15:36:47 [22637] - debug: MailCheck: Nothing to Fetch.
12/31 15:38:47 [22637] - debug: MailCheck: Nothing to Fetch.
12/31 15:40:47 [22637] - debug: Processed 1 Mail > Ticket
12/31 15:42:39 [22637] - debug: Authenticated socket s7oRY_2kUP7iNkRGAAAP - *@.com
12/31 15:42:47 [22637] - debug: MailCheck: Nothing to Fetch.

What did you expect to happen:
Any idea how to solve this?

How to reproduce it (as minimally and precisely as possible):

Anything else we need to know?:

Environment:

• Trudesk Version:
• OS (e.g. from /etc/os-release):
• Node.JS Version:
• MongoDB Version:
• Is this hosted on cloud.trudesk.io:

[polonel]

Can you provide more information?
What version of Trudesk?
Who is the mail provider?

[Hasbanos]

Trudesk version 1.1.0 .
Mail Provider : Gmail.

And also Trudesk Restart automatically while creating Ticket.

Backend Error.
12/31 14:34:44 [22297] - ^[[34mdebug^[[39m: MailCheck: Nothing to Fetch.
12/31 14:36:44 [22297] - ^[[34mdebug^[[39m: MailCheck: Nothing to Fetch.
TypeError: email.render(...).then(...).catch(...).finally is not a function
at /opt/trudesk/src/emitter/events.js:174:35
at /opt/trudesk/node_modules/mongoose/lib/model.js:4659:16
at /opt/trudesk/node_modules/mongoose/lib/query.js:4090:12
at process.nextTick (/opt/trudesk/node_modules/mongoose/lib/query.js:2682:28)
at process._tickCallback (internal/process/next_tick.js:176:11)
12/31 14:38:41 [22637] - ^[[32minfo^[[39m:

[Hasbanos]

OS : CentOS Linux 7
Node.JS Version: v9.11.2
MongoDB Version: v4.2.2
Is this hosted on cloud.trudesk.io: No (Hosted in over own server)

[polonel]

Can you try to disable the Mailer (Settings > Mailer), restart the server and try again? I believe it may be an issue with different versions of the email-templates module. My local dev machine has 4.0.3. You can find the version of that module via opening node_modules/email-templates/package.json version property. This is just a hunch as I will dive deeper into the issue tomorrow.

[Hasbanos]

Still same .
Getting same issue while creating Ticket after disable the Mailer and Restarted.
TypeError: email.render(...).then(...).catch(...).finally is not a function
at /opt/trudesk/src/emitter/events.js:174:35
at /opt/trudesk/node_modules/mongoose/lib/model.js:4659:16
at /opt/trudesk/node_modules/mongoose/lib/query.js:4090:12
at process.nextTick (/opt/trudesk/node_modules/mongoose/lib/query.js:2682:28)
at process._tickCallback (internal/process/next_tick.js:176:11)

Module Version.
"version": "4.0.3"

[polonel]

And this was installed using the ubuntu script?
Also one more thing to check, node --version?

[Hasbanos]

Thank You Chris Brame.
Now messages are Received successfully(from mail to ticket).
but have a warning ;
1/2 15:18:10 [21296] - warn: [trudesk:events:ticket:created] - Error: 140347564676992:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:827:

And not send mail notification while creating a ticket.
Error log;
1/2 16:52:10 [21296] - debug: No users to push too | UserSize: 0
1/2 16:52:10 [21296] - warn: [trudesk:events:ticket:created] - Error: 140347564676992:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:827:

1/2 16:52:10 [21296] - debug: SentMail

1/2 16:53:02 [21296] - warn: [trudesk:events:sendSubscriberEmail] - Error: 140347564676992:error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol:../deps/openssl/openssl/ssl/s23_clnt.c:827:

1/2 16:53:02 [21296] - debug: SentMail

[Hasbanos]

And this was installed using the ubuntu script?
Also one more thing to check, node --version?

I'm using CentOS 7 not ubuntu.So not ubuntu script.
download trudesk from below location.
git clone https://www.github.com/polonel/trudesk

then do the below steps.
$ npm install -g yarn
$ yarn
$ yarn run build
$ node runner

node --version : v9.11.2

[polonel]

Have you tried to disable SSLv3?

[Hasbanos]

Fixed.Now Working perfectly.
Thank you for your great support.