[#173507446] Adds FAQ and Contextual help on bonus flow and screens

locales/en/bonus/bonusVacanze/eligible_ch.md

@@ -0,0 +1,5 @@
+This is a preview of the holiday bonus details reserved for your household:
+- the total amount, divided into the maximum amount that can be spent at the accommodation facility (e.g. hotel, camping, farm holiday, bed & breakfast, etc.) and the amount deductible in the next tax return;
+- the members of your household who can benefit from it.
+
+If your household details are incorrect, please check with the [contact center](https://www.inps.it/nuovoportaleinps/default.aspx?sPathID=%3b0%3b46671%3b46670%3b&lastMenu=46670&iMenu=24&iNodo=46670&p4=2) of INPS.

locales/en/bonus/faq/faq58.md

@@ -0,0 +1,3 @@
+Simply click on the "Request holiday bonus" button at the bottom of the page and follow the flow you are offered. The IO app will query INPS to verify the ISEE of your household, and if it complies with the established conditions, it will show you how much bonus you or your family members can take advantage of. Once your request has been confirmed, we will create and activate your Bonus. 
+
+Please note that the process has been made as easy as possible for the citizen, but it may take longer than expected to process the data. Don't worry: if this happens, we will send you an app message when your request is ready.

locales/en/bonus/faq/faq59.md

@@ -0,0 +1,3 @@
+It is necessary that someone in your household has submitted a Single Substitute Declaration (DSU) to INPS and that there is a valid ISEE.
+The bonus is paid to families who have an ISEE not exceeding €40,000.
+If you already know that you have never submitted a DSU to INPS or something has changed since the last DSU submitted (e.g. change in the number of household members, changes in assets, etc.), we advise you to submit a new application to INPS before proceeding with the application.

locales/en/bonus/faq/faq60.md

@@ -0,0 +1 @@
+Not yet. This is just a preview of the royal bonus. If you want to continue the request, click the "Activate Bonus" button at the bottom of the page. 

locales/en/bonus/faq/faq61.md

@@ -0,0 +1 @@
+There is a holiday bonus available per household. The bonus can be spent by any of the family members listed on this page, not necessarily by the applicant. 

locales/en/bonus/faq/faq62.md

@@ -0,0 +1,3 @@
+If the app warns you that your DSU has "omissions or discrepancies", you can:
+- stop the Bonus request and submit a new DSU to update your ISEE. In this case, you can request the Bonus again later;
+- or you can verify the DSU sent through INPS channels and - if all is correct - continue with the request anyway. If you decide to continue with the activation of the Bonus, after having used it at the chosen tourist facility, you may be called to provide the documentation to prove the completeness and truthfulness of the data indicated in the DSU.

locales/en/bonus/faq/faq63.md

@@ -0,0 +1,3 @@
+The Holiday Bonus can be spent in the accommodation facilities participating in the initiative and located on the national territory. The Bonus attributed to your household is identified by a unique code, to which will also be associated a QR code (readable directly from your phone screen). All you have to do is communicate this code to the hotelier, together with your tax code, or show him the QR code, when paying for your stay at the accommodation where you will spend your holidays.
+For more information: [io.italia.it/bonus-vacation](https://io.italia.it/bonus-vacanze)
+In addition, you can consult the [User's Guide](https://www.agenziaentrate.gov.it/portale/documents/20143/233439/Guida_Bonus_Vacanze_v1.pdf/) on the Inland Revenue website.

locales/en/bonus/faq/faq64.md

@@ -0,0 +1 @@
+If a member of your family has installed the app on their phone and has an active IO account, they can view it automatically in their "Payments" section. Alternatively, if you don't have an account on the IO app, using the "Share" feature on the Bonus Summary screen, the app creates a copy of the unique code and QR code, which you can share with other family members via Whatsapp or other tools available on your smartphone. 

locales/en/bonus/faq/faq65.md

@@ -0,0 +1 @@
+Tourist accommodation facilities are free to join the initiative and there is no "enrolment" mechanism in any list. It is up to the structure to inform customers, through its own channels, whether or not it accepts the Holiday Bonus. Before requesting it, make sure that you can use it where you have chosen to stay for your next holiday.

locales/en/bonus/faq/faq66.md

@@ -0,0 +1,2 @@
+At the moment you can only request the Holiday Bonus. The addition of additional bonuses or discount cards is planned for the coming months.
+The list on this page already shows all bonuses or discounts that can be requested via the IO app.

locales/en/bonus/faq/faq67.md

@@ -0,0 +1 @@
+No. After submitting the Single Substitute Declaration (DSU) to INPS for the calculation of the ISEE, there is no need to do anything else to claim the Bonus via IO. At the time of the request, the app itself verifies directly with INPS systems that your ISEE is below the threshold.  

locales/en/bonus/faq/faq68.md

@@ -0,0 +1 @@
+No. Tourist accommodation facilities are free to join the initiative and there is no "enrolment" mechanism in any list. It is up to the structure to inform customers, through its own channels, whether or not it accepts the Holiday Bonus. Before requesting it, make sure that you can use it where you have chosen to stay for your next holiday.

locales/en/bonus/faq/faq69.md

@@ -0,0 +1,2 @@
+If you are in possession of all the requirements to be entitled to the benefit, the Bonus activation is almost immediate: in a few minutes, from the moment of the request, the app completes the necessary checks with the INPS systems and sends the summary data to the Inland Revenue to confirm that your Bonus is active. 
+Should the verification process be slowed down for reasons independent of the app, IO will continue the verifications for you and will send you a message informing you of the timeframe within which you must complete the request, to avoid repeating the initial ISEE verification step again.

locales/en/bonus/faq/faq70.md

@@ -0,0 +1 @@
+No. Even if you find the function to request the Holiday Bonus in the "Payments" section of the IO app, the use of the Bonus is not associated in any way with the availability of a credit card or other payment methods saved in the app. When you use the Bonus to get a discount at the tourist accommodation where you will spend your holiday, you can pay any additional amounts related to your stay with the payment method you prefer, if accepted by the accommodation. 

locales/en/bonus/faq/faq71.md

@@ -0,0 +1,2 @@
+Yes. Once you have requested and activated the Holiday Bonus through the IO app from July 1st, you can freely choose to use it for a holiday in which all or just a few members of your family are present; it is not necessary that you personally spend it, nor that you are present.
+Please note that the holder of the invoice (or commercial document or receipt/tax receipt) issued by the tourist service provider will also be able to benefit from the tax deduction provided by the Holiday Bonus in next year's tax return.

locales/en/bonus/faq/faq72.md

@@ -0,0 +1 @@
+If a member of your family has installed the app on their phone and has an active IO account, they can view it automatically in their "Payments" section. Alternatively, if you don't have an account on the IO app, using the "Share" feature on the Bonus Summary screen, the app creates a copy of the unique code and QR code, which you can share with other family members via Whatsapp or other tools available on your smartphone.

locales/en/bonus/faq/faq73.md

@@ -0,0 +1 @@
+When you apply for the Bonus, the IO app checks with INPS systems that your ISEE is below the threshold, based on the amount calculated from the data entered in the last Single Substitute Declaration (DSU) submitted by your household. Among these data, there is also the composition of the household, which is communicated to the IO app and automatically shown in the summary screen of the data related to the required Bonus, before confirming the activation.

locales/en/bonus/faq/faq74.md

@@ -0,0 +1 @@
+No. There is currently no provision for the Bike Bonus to be paid through the IO app.

locales/en/bonus/faq/faq75.md

@@ -0,0 +1 @@
+If something does not seem correct in the Bonus summary data associated with your household, you may need to submit a new DSU in order to update the list of components and its ISEE indicator. In this case, simply follow the directions provided in the app and cancel the request. In case of cancellation, you can reapply for the Bonus at a later time.

locales/en/bonus/faq/faq76.md

@@ -0,0 +1,2 @@
+The data in the summary screen of your Active Bonus, within the "Payments" section of the IO app, refers to the **maximum amounts available**: the maximum amount of the **immediate discount** that you can get from the hotelier and the maximum amount of the **tax benefit** that you can benefit from as a tax deduction in next year's tax return. 
+If the cost of your holiday is lower than the maximum amount of your Holiday Bonus, both the discount and the deduction will be recalculated according to the consideration: they will be respectively 80% and 20% of the cost of your stay. Any remaining amount will no longer be expendable, as the bonus must be spent in a single solution. In the User's Guide on the Inland Revenue website you will find some useful examples and more details. 

locales/en/index.yml

@@ -1254,6 +1254,63 @@ faq:
   57:
     title: "Did you have problems during a payment?"
     content: !include faq/faq57.md
+  58:
+    title: "How do I claim the bonus?"
+    content: !include bonus/faq/faq58.md
+  59:
+    title: "What does it take to claim the bonus?"
+    content: !include bonus/faq/faq59.md
+  60:
+    title: "Did I get the bonus?"
+    content: !include bonus/faq/faq60.md
+  61:
+    title: "What do you mean my family members are beneficiaries of the Bonus Vacanze?"
+    content: !include bonus/faq/faq61.md
+  62:
+    title: "What does it mean that my DSU has omissions or discrepancies?"
+    content: !include bonus/faq/faq62.md
+  63:
+    title: "How can I use the Holiday Bonus?"
+    content: !include bonus/faq/faq63.md
+  64:
+    title: "How can I share the bonus with my family?"
+    content: !include bonus/faq/faq64.md
+  65:
+    title: "Where can I find the list of facilities that accept the Bonus Vacanze?"
+    content: !include bonus/faq/faq65.md
+  66:
+    title: "What bonuses or discount cards can I add?"
+    content: !include bonus/faq/faq66.md
+  67:
+    title: "Should I upload my ISEE as a PDF version to the IO app?"
+    content: !include bonus/faq/faq67.md
+  68:
+    title: "In the app IO I find the list of tourist facilities that accept the Bonus Vacanze?"
+    content: !include bonus/faq/faq68.md
+  69:
+    title: "How long does it take from the time of the request to the time of activation of the IO Bonus?"
+    content: !include bonus/faq/faq69.md
+  70:
+    title: "Do I need to add a credit card to the IO app to claim and spend the bonus?"
+    content: !include bonus/faq/faq70.md
+  71:
+    title: "I'm going to apply for the Bonus Vacanze but I'm not going to use it personally. Can I give it to another member of my household?"
+    content: !include bonus/faq/faq71.md
+  72:
+    title: "How will I share the bonus with my family?"
+    content: !include bonus/faq/faq72.md
+  73:
+    title: "How does the app IO know the composition of my household?"
+    content: !include bonus/faq/faq73.md
+  74:
+    title: "Can I apply for the Bonus Bici on the IO app?"
+    content: !include bonus/faq/faq74.md
+  75:
+    title: "After making the request, I found an error in the summary of my household data that the app shows me before confirming the Bonus activation. How do I fix it?"
+    content: !include bonus/faq/faq75.md
+  76:
+    title: "The app tells me that the maximum amount of my Bonus Vacanze is 500 euros. What happens if the cost of my stay is lower?"
+    content: !include bonus/faq/faq76.md
 bonus:
   bonusVacanze:
     statusInfo:
@@ -1274,9 +1331,10 @@ bonus:
     applicant: Applicant FC
     bonusClaim: Who can claim the bonus?
     shareMessage: "This is the code of your Bonus Vacanze:"
-    contextualHelp:
-      title: Your Bonus Vacanze
-      body: On this page you can view your Bonus Vacanze
+    detail:
+      contextualHelp:
+        title: Bonus Vacanze
+        body: Here you can see the details of the Bonus Vacanze and the information needed to spend the bonus.
     checkBonusEligibility:
       loading: Checking bonus eligibility
     cta:
@@ -1300,6 +1358,9 @@ bonus:
         text: If the financial position of your household has changed since the last DSU published, you can file a new through the channels provided by INPS.
         goToNewDSU: Request new DSU
       activateBonus:
+        contextualHelp:
+          title: The Bonus Vacanze of your family
+          body: !include bonus/bonusVacanze/eligible_ch.md
         headerTitle: Bonus Vacanze request
         title: Good news!
         description: "Your family is entitled to the following Bonus Vacanze:"
@@ -1355,6 +1416,13 @@ bonus:
   bonusList:
     title: Add bonus or discount
     contentTitle: Select one of the available bonus
+    contextualHelp:
+      title: Add a bonus or discount card
+      body: Here you can select the bonus or discount card you want to add. Once activated, they will then be displayed in the Payments section. You will always be able to see the details of the bonus or discount, entering the Payments section, and selecting the item in the list.
+  bonusInformation:
+    contextualHelp:
+      title: The Bonus Vacanze
+      body: Here you can see all the information related to the Bonus Vacanze, the measure established by the Decreto Rilancio to encourage tourism after the lockdown due to the Coronavirus emergency.
   request: Request a new bonus
   requestLabel: Bonuses and discounts
   requestTitle: Request

locales/en/wallet/wallet_home.md

@@ -1,3 +1 @@
-**The Wallet section is the place where your payment methods are stored, as well as the history of your transactions that used pagoPA** (the payment platform of the Public Administration). If prior to the installation of the IO app you have completed some payments with pagoPA, as authenticated user, you will then find here the complete history of all the transactions you made.
-In this section you can also pay your paper bills, if the notice you received shows the pagoPA logo: it’s enough to frame the QR code to proceed to complete the payment, directly in the IO app.
-Please notice that the IO app currently support credit and debit card payments only: other methods such as PayPal, Satispay and others will be added soon.
+**The Payments section lists your payment methods, your Bonuses and discount cards and the history of transactions made with PagoPA,** the payment platform for the Public Administration. If you have completed payments with PagoPA as an authenticated user before installing the IO app, you will find here the complete history of all transactions made. Here you can also pay directly the amounts received in a paper payment notice, if the latter bears the PagoPA logo: it frames the QR code you find in the paper notice and completes the payment directly from the app. IO currently only supports credit/debit card payments but soon other payment methods such as PayPal, Satispay and others will be added.

locales/it/bonus/bonusVacanze/eligible_ch.md

@@ -0,0 +1,5 @@
+Questa è un'anteprima dei dettagli del bonus vacanze riservato al tuo nucleo familiare:
+- l'importo totale, diviso in importo massimo spendibile presso la struttura ricettiva (es. albergo, campeggio, agriturismo, bed&breakfast, ecc) e l'importo detraibile nella prossima dichiarazione dei redditi;
+- i componenti del tuo nucleo familiare che possono usufruirne.
+
+Se i dati relativi al tuo nucleo familiare non dovessero essere corretti, ti preghiamo di verificare con il [contact center](https://www.inps.it/nuovoportaleinps/default.aspx?sPathID=%3b0%3b46671%3b46670%3b&lastMenu=46670&iMenu=24&iNodo=46670&p4=2) di INPS.

locales/it/bonus/faq/faq58.md

@@ -0,0 +1,3 @@
+Semplicemente clicca sul pulsante "Richiedi bonus vacanze" in fondo alla pagina e segui il flusso che ti viene proposto. L'app IO interrogherà INPS per verificare l'ISEE del tuo nucleo familare, e se conforme alle condizioni stabilite, ti mostrerà a quanto ammonta il bonus di cui puoi usufruire tu o i tuoi familiari. Una volta confermata la tua richiesta, creeremo e attiveremo il tuo Bonus. 
+
+Attenzione: il processo è stato reso il più semplice possibile per il cittadino, ma potrebbe volerci più tempo del previsto per elaborare i dati. Non preoccuparti: se ciò dovesse accadere, ti invieremo un messaggio in app quando la tua richiesta sarà pronta.

locales/it/bonus/faq/faq59.md

@@ -0,0 +1,3 @@
+Serve che qualcuno del tuo nucleo familiare abbia presentato una Dichiarazione Sostitutiva Unica (DSU) a INPS e che esista quindi un ISEE in corso di validità.
+Il bonus viene erogato alle famiglie che hanno un ISEE non superiore a 40.000€.
+Se sai già di non avere mai presentato una DSU a INPS o qualcosa è cambiato dall'ultima DSU presentata (es. variazione del numero dei componenti del nucleo familiare, variazioni patrimoniali, ecc.), ti consigliamo di presentare una nuova domanda a INPS, prima di procedere con la richiesta.

locales/it/bonus/faq/faq60.md

@@ -0,0 +1 @@
+Non ancora. Questa è solo l'anteprima del bonus reale. Se vuoi proseguire la richiesta, clicca il pulsante "Attiva il Bonus" in fondo alla pagina. 

locales/it/bonus/faq/faq61.md

@@ -0,0 +1 @@
+E' disponibile un bonus vacanze per nucleo familiare. Il bonus può essere speso da uno qualunque dei componenti del nucleo familiare elencati in questa pagina, non necessariamente dal richiedente. 

locales/it/bonus/faq/faq62.md

@@ -0,0 +1,3 @@
+Se l’app ti avverte che la tua DSU presenta “omissioni o difformità”, puoi:
+- interrompere la richiesta del Bonus e presentare una nuova DSU per aggiornare il tuo ISEE. In questo caso, potrai richiedere nuovamente il Bonus in un secondo momento;
+- oppure puoi verificare la DSU inviata tramite i canali di INPS e - se è tutto corretto -  proseguire comunque con la richiesta. Se decidi di proseguire con l’attivazione del Bonus, dopo averlo utilizzato presso la struttura turistica prescelta, potresti essere chiamato a fornire la documentazione per provare la completezza e la veridicità dei dati indicati nella DSU.

locales/it/bonus/faq/faq63.md

@@ -0,0 +1,3 @@
+Il Bonus Vacanze può essere speso nelle strutture ricettive aderenti all'iniziativa e situate sul territorio nazionale. Il Bonus attribuito al tuo nucleo familiare è identificato da un codice univoco, a cui sarà associato anche un QR code (leggibile direttamente dallo schermo del tuo telefono). Ti basterà comunicare all’albergatore questo codice, insieme al tuo codice fiscale, o mostrargli il QR code, al momento di pagare il tuo soggiorno presso la struttura dove trascorrerai le vacanze.
+Per maggiori informazioni: [io.italia.it/bonus-vacanze](https://io.italia.it/bonus-vacanze)
+Inoltre, puoi consultare la [Guida d'uso](https://www.agenziaentrate.gov.it/portale/documents/20143/233439/Guida_Bonus_Vacanze_v1.pdf/) sul sito dell'Agenzia delle Entrate.

locales/it/bonus/faq/faq64.md

@@ -0,0 +1 @@
+Se un tuo familiare ha installato l’app sul proprio telefono e ha un account attivo su IO, potrà visualizzarlo in automatico all’interno della propria sezione “Pagamenti”. In alternativa, per chi non avesse un account sull’app IO, tramite la funzione “Condividi” presente nella schermata di riepilogo del Bonus, l’app crea una copia del codice univoco e del relativo QR code, che potrai condividere con gli altri componenti del nucleo familiare, via Whatsapp o altri strumenti disponibili sul tuo smartphone. 

locales/it/bonus/faq/faq65.md

@@ -0,0 +1 @@
+L'adesione delle strutture turistico-ricettive all’iniziativa è libera e non è previsto un meccanismo di "iscrizione" a nessun elenco. Sta alla struttura informare i clienti, attraverso propri canali, del fatto che accetta o meno il Bonus Vacanze. Prima di richiederlo, assicurati che ti sarà possibile utilizzarlo dove hai scelto di soggiornare per le tue prossime vacanze.