Downloading of large file not working when using Swift as primary storage

[hyperbaba]

Steps to reproduce

1.Upload large file (>1.5GB) to owncloud
2.Try to download it
3.

Expected behaviour

Tell us what should happen
File is downloaded to client computer

Actual behaviour

Tell us what happens instead
Nothing happens. Not even a error in owncloud.log

Server configuration

Operating system:
Ubuntu 14.04
Web server:
Apache
Database:
mysql
PHP version:
5.5
ownCloud version: (see ownCloud admin page)
8.2.2.2

Updated from an older ownCloud or fresh install:
Updated from an older
Where did you install ownCloud from:
From tar.gz downloaded from your download page
Signing status (ownCloud 9.0 and above):

Login as admin user into your ownCloud and access 
http://example.com/index.php/settings/integrity/failed 
paste the results here.

List of activated apps:
default

If you have access to your command line run e.g.:
sudo -u www-data php occ app:list
from within your ownCloud installation folder

Enabled:
  - activity: 2.1.3
  - files: 1.2.0
  - files_pdfviewer: 0.7
  - files_sharing: 0.7.0
  - files_texteditor: 2.0
  - files_versions: 1.1.0
  - files_videoviewer: 0.1.3
  - firstrunwizard: 1.1
  - gallery: 14.2.0
  - ocusagecharts: 3.4.5
  - provisioning_api: 0.3.0
  - templateeditor: 0.1
Disabled:
  - encryption
  - external
  - files_external
  - files_trashbin
  - notifications
  - updater
  - user_external
  - user_ldap

The content of config/config.php:

If you have access to your command line run e.g.:
sudo -u www-data php occ config:list system
from within your ownCloud installation folder

or 

Insert your config.php content here
(Without the database password, passwordsalt and secret)

Are you using external storage, if yes which one: local/smb/sftp/...
I am using swift as a primary storage
Are you using encryption: yes/no
no
Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...
We are using webdav on our client side

LDAP configuration (delete this part if not used)

With access to your command line run e.g.:
sudo -u www-data php occ ldap:show-config
from within your ownCloud installation folder

Without access to your command line download the data/owncloud.db to your local
computer or access your SQL server remotely and run the select query:
SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';


Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.

Client configuration

Browser:

Operating system:

Logs

Web server error log

Insert your webserver log here

no errors

ownCloud log (data/owncloud.log)

no errors or warnings on that matter

Insert your ownCloud log here

Browser log

Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log 
c) ...

[hyperbaba]

Forgot to mention. I see in /tmp that file is geting downloaded from objectstore but when it's downloaded it's deleted and new download from objectstore started with diferent php... name
This loops until client request is canceled

[PVince81]

@icewind1991 can you have a look ?

CC @butonic

[PVince81]

Not sure if related, but there was this ticket about large file support: #19004

[hyperbaba]

It's unrelated . Fails for files from 1GB+ . the #19004 is about swift restrictions for files 5GB+. We are using ceph radosgw instead of swift (but the with the swift v1 api.

[PVince81]

Could it be a PHP timeout issue then ? How long does it take to download ?

[hyperbaba]

it's under 2 minutes. PHP timeout values are at 8 hour because of the slow upload clients

[PVince81]

@butonic have you ever observed this kind of issue with swift primary storage ?

[PVince81]

What swift server are you using ?

[hyperbaba]

I am using ceph's version 0.94.5 radosgw .

…

On Fri, Feb 3, 2017 at 7:45 PM, Vincent Petry ***@***.***> wrote: What swift server are you using ? — You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub <#22780 (comment)>, or mute the thread <https://github.com/notifications/unsubscribe-auth/AFlFdFikRHrSr7aFw2z-UYd--s_Ej_Nxks5rY3W0gaJpZM4Hncwk> .

[hodyroff]

Swift will be deprecated in favor of full S3 support. Ceph supports S3.

[lock]

This thread has been automatically locked since there has not been any recent activity after it was closed. Please open a new issue for related bugs.