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Add explicit instructions for verifying CO petition requests #148

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Aug 28, 2024
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Add explicit instructions for verifying CO petition requests #148

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10 changes: 4 additions & 6 deletions docs/operations/comanage-sop.md
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Expand Up @@ -38,12 +38,10 @@ Follow the instructions below to approve a contact registration.

1. Review the request:

1. Verify that the request is legitimate by doing at least one of the following:

- Find associated support tickets by searching for their email address in Freshdesk
- Ask someone affiliated with the site, collaboration, or the sponsor of a project to verify the registrant's
affiliation.
- Ask if other staff have been in contact with them via the `#staff` Slack channel
1. Verify that the request is legitimate by asking someone affiliated with the site, collaboration, or the sponsor
of a project to verify the registrant's affiliation.
In the case of the OSPool, this should be the OSG Campus Coordinator
(try searching Freshdesk for the requester's email address and look for a private note with approval).

1. Verify that the registrant has submitted their request using the correct form,
e.g. OSPool users should not have submitted a request to register as a Topology contact.
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