fix: update coc

templates/repository/common/CODE_OF_CONDUCT.md

@@ -36,6 +36,28 @@ Examples of unacceptable behavior include:
 - Other conduct which could reasonably be considered inappropriate in a
   professional setting
 
+## Ory Support
+
+At Ory, we highly value the continued support, contribution, and utilization of our open-source projects such as Ory Hydra, Ory
+Kratos, Ory Keto, Ory Oathkeeper, and others. As the community expands, it is necessary to clarify what support companies hosting
+Ory software in production can expect. The Ory Community Slack focuses on queries from non-commercial users and offers general
+discussions on Ory software utilization, development, and contributions. Please note that Ory engineers will not address inquiries
+related to production-level usage, debugging, and deployment from commercial users in the open community channels. We kindly
+request your understanding and cooperation in adhering to this support policy. Commercial users operating Ory software in
+production environments need to subscribe to a paid Ory support service to receive support from Ory engineers. Public community
+support is not available to for-profit organizations running Ory services in production. This policy is not negotiable and allows
+Ory to sustain the project's development, provide prompt assistance, and uphold excellent service quality. For-profit
+organizations running Ory software in production seeking support need to contact the Ory team. The Ory team will discuss the
+various options and assist you through the subscription process. Please reach out at https://www.ory.sh/contact/ or [email protected].
+
+We appreciate your cooperation in adhering to this policy, as it allows us to focus on providing targeted and effective support as
+well as sustainable development as an integral part of our commitment to creating long-term value for Ory users.
+
+We are grateful for your understanding and collaboration as we work together to foster a sustainable and productive open source
+development ecosystem.
+
+Our goal is to ensure that you receive the most comprehensive assistance in these critical areas.
+
 ## Enforcement Responsibilities
 
 Community leaders are responsible for clarifying and enforcing our standards of