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docs: clarify release expectations (#225)
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aeneasr authored Dec 4, 2024
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# Ory Security Policy

## Overview
This policy outlines Ory's security commitments and practices for users across
different licensing and deployment models.

This security policy outlines the security support commitments for different
types of Ory users.
To learn more about Ory's security service level agreements (SLAs) and
processes, please [contact us](https://www.ory.sh/contact/).

[Get in touch](https://www.ory.sh/contact/) to learn more about Ory's security
SLAs and process.

## Apache 2.0 License Users
## Ory Network Users

- **Security SLA:** No security Service Level Agreement (SLA) is provided.
- **Release Schedule:** Releases are planned every 3 to 6 months. These releases
will contain all security fixes implemented up to that point.
- **Version Support:** Security patches are only provided for the current
release version.
- **Security SLA:** Ory addresses vulnerabilities in the Ory Network according
to the following guidelines:
- Critical: Typically addressed within 14 days.
- High: Typically addressed within 30 days.
- Medium: Typically addressed within 90 days.
- Low: Typically addressed within 180 days.
- Informational: Addressed as necessary.
These timelines are targets and may vary based on specific circumstances.
- **Release Schedule:** Updates are deployed to the Ory Network as
vulnerabilities are resolved.
- **Version Support:** The Ory Network always runs the latest version, ensuring
up-to-date security fixes.

## Ory Enterprise License Customers

- **Security SLA:** The following timelines apply for security vulnerabilities
based on their severity:
- Critical: Resolved within 14 days.
- High: Resolved within 30 days.
- Medium: Resolved within 90 days.
- Low: Resolved within 180 days.
- Informational: Addressed as needed.
- **Release Schedule:** Updates are provided as soon as vulnerabilities are
resolved, adhering to the above SLA.
- **Version Support:** Depending on the Ory Enterprise License agreement
multiple versions can be supported.
- **Security SLA:** Ory addresses vulnerabilities based on their severity:
- Critical: Typically addressed within 14 days.
- High: Typically addressed within 30 days.
- Medium: Typically addressed within 90 days.
- Low: Typically addressed within 180 days.
- Informational: Addressed as necessary.
These timelines are targets and may vary based on specific circumstances.
- **Release Schedule:** Updates are made available as vulnerabilities are
resolved. Ory works closely with enterprise customers to ensure timely updates
that align with their operational needs.
- **Version Support:** Ory may provide security support for multiple versions,
depending on the terms of the enterprise agreement.

## Ory Network Users
## Apache 2.0 License Users

- **Security SLA:** The following timelines apply for security vulnerabilities
based on their severity:
- Critical: Resolved within 14 days.
- High: Resolved within 30 days.
- Medium: Resolved within 90 days.
- Low: Resolved within 180 days.
- Informational: Addressed as needed.
- **Release Schedule:** Updates are automatically deployed to Ory Network as
soon as vulnerabilities are resolved, adhering to the above SLA.
- **Version Support:** Ory Network always runs the most current version.
- **Security SLA:** Ory does not provide a formal SLA for security issues under
the Apache 2.0 License.
- **Release Schedule:** Releases prioritize new functionality and include fixes
for known security vulnerabilities at the time of release. While major
releases typically occur one to two times per year, Ory does not guarantee a
fixed release schedule.
- **Version Support:** Security patches are only provided for the latest release
version.

## Reporting a Vulnerability

Please head over to our
[security policy](https://www.ory.sh/docs/ecosystem/security) to learn more
about reporting security vulnerabilities.
For details on how to report security vulnerabilities, visit our
[security policy documentation](https://www.ory.sh/docs/ecosystem/security).

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