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Add a document about how to get support #1388

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Jan 10, 2024
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Add a document about how to get support #1388

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doc: support draft
Jcahilltorre Dec 14, 2023
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Merge branch 'main' into DOC-290
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fix: lint
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42 changes: 42 additions & 0 deletions site/content/support.md
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---
title: "Where to Go for Support"
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draft: false
weight: 1100
toc: true
tags: [ "docs" ]
docs: "DOCS-OOO"
---

## Support Policy

NGINX Gateway Fabric adheres to the support policy detailed at [nginx.com/support](https://nginx.com/support).

## Commercial Support
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For paid customers of NGINX Gateway Fabric, commercial support is available by opening a support case at the [MyF5](https://my.f5.com/) portal.

Generate a Support Package
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To generate a support package, run the following command:

- (TBD)

## Community Support

For NGINX Gateway Fabric support or issues not addressed by documentation, you can reach out using the following two options:
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- Create an issue using the [Issues tab in the NGINX Gateway Fabric GitHub repo](https://github.com/nginxinc/nginx-gateway-fabric/issues).

We use issues for bug reports and to discuss new features. Creating issues is good, creating good issues is even better. Filing meaningful bug reports with lots of information in them helps us figure out what to fix when and how it impacts our users. We like bugs because it means people are using our code, and we like fixing them even more.

All issues should follow these guidelines:

-Describe the problem. Include version of Kubernetes, NGINX Gateway Fabric version, and what Kubernetes platform.
-Include detailed information about how to recreate the issue.
-Include relevant configurations, error messages, and logs.
-Sanitize the data. For example, be mindful of IPs, ports, application names, and URLs.
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- Join the [NGINX Community Slack](https://community.nginx.org/joinslack)

NGINX Community Slack is a place where you can give and receive help with NGINX Gateway Fabric questions and issues, share useful advice, get pointers to additional information, and even find info on related projects. You can keep up to date with the latest announcements and change logs.

We also actively monitor the #feedback channel where you can share your thoughts NGINX Gateway Fabric, give feedback about your experience using NGINX products, or share whatever else you think is important for us to know.
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