Deck 1.5.3 clicking on timeline shows a spinner that doesnt stop

[small1]

Describe the bug
When clicking on timeline for a deck card a spinner comes up and never stops.

To Reproduce
Steps to reproduce the behavior:

1. Go to a deck card or complete board
2. Click on the card and click on timeline
3. See a spinner that never ends.

Expected behavior
A clear view of the timeline should be there and the spinner should stop when it has loaded the timeline

Screenshots

Client details:

• OS: Ubuntu
• Browser chrome and firefox
• Version [e.g. 22]
• Device: desktop

Server details

Operating system:
Debian 10

Web server:
Apache and nginx

Database:
mariadb

PHP version:
php8 and php7.4

Nextcloud version: (see Nextcloud admin page)
22.1.1 and 22.2.0

Where did you install Nextcloud from:
Source

Signing status:

No errors

List of activated apps:

Enabled:
  - accessibility: 1.7.0
  - activity: 2.15.0
  - admin_audit: 1.11.0
  - analytics: 3.6.1
  - appointments: 1.10.2
  - approval: 1.0.7
  - bruteforcesettings: 2.2.0
  - calendar: 2.3.3
  - circles: 22.1.1
  - cloud_federation_api: 1.4.0
  - collectives: 0.14.22
  - comments: 1.11.0
  - contacts: 4.0.3
  - contactsinteraction: 1.2.0
  - dashboard: 7.1.0
  - dav: 1.18.0
  - deck: 1.5.3
  - extract: 1.3.2
  - federatedfilesharing: 1.11.0
  - federation: 1.11.0
  - files: 1.16.0
  - files_accesscontrol: 1.12.0
  - files_automatedtagging: 1.12.0
  - files_downloadactivity: 1.11.1
  - files_external: 1.12.1
  - files_fulltextsearch: 22.0.1
  - files_markdown: 2.3.4
  - files_pdfviewer: 2.3.0
  - files_rightclick: 1.1.0
  - files_sharing: 1.13.2
  - files_trashbin: 1.11.0
  - files_versions: 1.14.0
  - files_videoplayer: 1.11.0
  - flow_notifications: 1.2.0
  - forms: 2.3.0
  - fulltextsearch: 22.0.1
  - fulltextsearch_elasticsearch: 22.0.1
  - groupfolders: 10.0.0
  - guests: 2.0.2
  - login_notes: 0.4.0
  - logreader: 2.7.0
  - lookup_server_connector: 1.9.0
  - mail: 1.10.4
  - nextcloud_announcements: 1.11.0
  - notifications: 2.10.1
  - oauth2: 1.9.0
  - onlyoffice: 7.1.2
  - password_policy: 1.12.0
  - photos: 1.4.0
  - privacy: 1.6.0
  - provisioning_api: 1.11.0
  - recommendations: 1.1.0
  - serverinfo: 1.12.0
  - settings: 1.3.0
  - sharebymail: 1.11.0
  - spreed: 12.1.2
  - support: 1.5.0
  - suspicious_login: 4.0.0
  - systemtags: 1.11.0
  - tasks: 0.14.2
  - text: 3.3.0
  - theming: 1.12.0
  - twofactor_admin: 3.1.0
  - twofactor_backupcodes: 1.10.1
  - twofactor_totp: 6.1.0
  - twofactor_u2f: 6.2.0
  - updatenotification: 1.11.0
  - user_status: 1.1.1
  - viewer: 1.6.0
  - weather_status: 1.1.0
  - welcome: 1.0.0
  - workflow_pdf_converter: 1.7.0
  - workflow_script: 1.7.0
  - workflowengine: 2.3.1

Nextcloud configuration:

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "22.1.1.2",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "overwriteprotocol": "https",
        "htaccess.RewriteBase": "\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0,
            "password": "***REMOVED SENSITIVE VALUE***"
        },
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": true,
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\MarkDown",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\Illustrator",
            "OC\\Preview\\Movie",
            "OC\\Preview\\MSOffice2003",
            "OC\\Preview\\MSOffice2007",
            "OC\\Preview\\MSOfficeDoc",
            "OC\\Preview\\OpenDocument",
            "OC\\Preview\\PDF",
            "OC\\Preview\\Photoshop",
            "OC\\Preview\\Postscript",
            "OC\\Preview\\StarOffice",
            "OC\\Preview\\SVG",
            "OC\\Preview\\TIFF",
            "OC\\Preview\\Font"
        ],
        "preview_max_x": 1024,
        "preview_max_y": 768,
        "preview_max_scale_facto": 1,
        "auth.bruteforce.protection.enabled": true,
        "trashbin_retention_obligation": "auto,7",
        "skeletondirectory": "\/data\/nc-skeleton",
        "defaultapp": "file",
        "activity_expire_days": 14,
        "integrity.check.disabled": false,
        "updater.release.channel": "stable",
        "theme": "",
        "default_phone_region": "SE",
        "maintenance": false,
        "app_install_overwrite": [
            "groupfolders"
        ],
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpmode": "smtp",
        "mail_sendmailmode": "smtp",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpsecure": "tls",
        "twofactor_enforced": "true",
        "twofactor_enforced_groups": [],
        "twofactor_enforced_excluded_groups": [],
        "loglevel": 4
    }
}

Logs

Nextcloud log (data/nextcloud.log)

No related log to find

Browser log

main.js:63 Error: Request failed with status code 304
    at t.exports (createError.js:16)
    at t.exports (settle.js:17)
    at XMLHttpRequest.A.onreadystatechange (xhr.js:62)

[gerazo]

@small1 @juliushaertl Deck 1.7.1 is also affected on NC 24.0.3 but with a slightly different log. When clicking on the activity tab, one item is loaded but not any more, 304 is returned and the spinner stays there indefinitly.

First query succeeds with 200:
/ocs/v2.php/apps/activity/api/v2/activity/filter?format=json&type=deck&since=0&object_type=deck_card&object_id=527&limit=50

Second query fails with 304:
/ocs/v2.php/apps/activity/api/v2/activity/filter?format=json&type=deck&since=43017858&object_type=deck_card&object_id=527&limit=50

[gerazo]

@small1 @juliushaertl In our case, NC23 did not have this problem and it is there since the update to NC24 and the new Deck version.

[putt1ck]

Maybe related to nextcloud/server#32582

[juliusknorr]

Looks unrelated to the server issue, the 304 status code is expected and tells there are no more entries, so this might be an issue with hiding the loading indicator in that case.

[gerazo]

@juliushaertl In this particular case, we know that there was a long list of activities on the card there (still with NC23) but now, it only shows the first and then spins forever. However, it is possible that the 2nd query is already wrong and than it is a front-end problem. And forgot to mention that the same happens on FIrefox and Chromium-based browsers as well.

[gerazo]

@putt1ck I also think it is unrelated to the server issue, because

• We do not have this forever spinning in Files. There, the full timeline loads correctly and without an error.
• In Deck, it is always happening on every board, on every card. It is random how much items are loaded for a card in the timeline, but it is the same for a single card. So for one card, no timeline items are loaded and the spinner spins forever. For some cards, it starts after 2 items. I also found a card where 5 items were loaded but then, spinning forever starts and we never see all of the items on the timeline.
• It did not happen in version 1.5.3 for us. It started after the upgrade to NC24, but it also included the update of Deck, so it is impossible which triggered it (probably Deck).

@juliushaertl This error is quite painful as the timeline is used as a documentation for items going through certain processes. Some colleagues even used it is a proof of certain cards being moved to certain places by authorized personnel. So I guess, this issue has the potential to cause disruption in services where multiple units were relying on Deck in terms of process management.

[Ishi1993]

Deck 1.7.1, nextclloud 24.0.4

Had the same problem, no sollution yet?

[pschopen]

Issue still exists in NC 26 and Deck 1.9.2. - Unlikely that just hiding in case of no activity is the problem: The last entry then would be that the card was created.

@juliushaertl anything planned here?

[elhananjair]

In my case, I have upgraded my PostgreSQL, and after that old records on the timeline are not loading and showing the same errors as above.