WSL No Longer Boots

[Mythra]

Windows Version

Microsoft Windows [Version 10.0.22631.4169]

WSL Version

2.2.4.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

No response

Distro Version

Ubuntu 24.04

Other Software

No response

Repro Steps

Attempt to run wsl, or launch a wsl instance through WSL terminal.

Expected Behavior

I should be able to access the WSL instances I was able to access before a reboot.

Actual Behavior

The request is not supported.
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/0x80070032

[process exited with code 4294967295 (0xffffffff)]
You can now close this terminal with Ctrl+D, or press Enter to restart.

or

PS > wsl
The request is not supported.
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/0x80070032

Diagnostic Logs

(Will email to forward as is mentioned in docs)

[github-actions]

Logs are required for review from WSL team

If this a feature request, please reply with '/feature'. If this is a question, reply with '/question'.
Otherwise please attach logs by following the instructions below, your issue will not be reviewed unless they are added. These logs will help us understand what is going on in your machine.

How to collect WSL logs

Download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The script will output the path of the log file once done.

If this is a networking issue, please use collect-networking-logs.ps1, following the instructions here

Once completed please upload the output files to this Github issue.

Click here for more info on logging
If you choose to email these logs instead of attaching to the bug, please send them to [email protected] with the number of the github issue in the subject, and in the message a link to your comment in the github issue and reply with '/emailed-logs'.

View similar issues

Please view the issues below to see if they solve your problem, and if the issue describes your problem please consider closing this one and thumbs upping the other issue to help us prioritize it!

Open similar issues:

• Error code: Wsl/Service/CreateInstance/CreateVm/0x80370102 after update (#10054), similarity score: 0.77
• Error code: Wsl/Service/CreateInstance/CreateVm/HCS/0x8007000d (#12042), similarity score: 0.76

Closed similar issues:

• Cannot access WSL after reboot (#10464), similarity score: 0.78
• {Application Error} The application was unable to start correctly (0x%lx). Click OK to close the application. Error code: Wsl/Service/CreateInstance/CreateVm/0x8007023f (#8807), similarity score: 0.76
• WSL won't run Ubuntu (#7126), similarity score: 0.76

Note: You can give me feedback by thumbs upping or thumbs downing this comment.

[Mythra]

/emailed-logs

[github-actions]

Diagnostic information

Found '/emailed-logs', adding tag 'emailed-logs'

[zcobol]

@Mythra do you have KB5043145 installed? That Windows update is causing all sorts of problems for WSL and other services.

Run get-hotfix -Id KB5043145 in a pwsh session, and if present uninstall it.

[Mythra]

Hi,

I thought I had uninstalled it since I saw it cropping up issues, it appears I hadn't actually. I've now uninstalled it, and confirmed it did get uninstalled with the command you gave:

PS > get-hotfix -Id KB5043145
Get-HotFix: Cannot find the requested hotfix on the 'localhost' computer. Verify the input and run the command again.

And alas the error does still remain:

The request is not supported.
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/0x80070032

[process exited with code 4294967295 (0xffffffff)]
You can now close this terminal with Ctrl+D, or press Enter to restart.

[OneBlue]

Thank you @Mythra. The logs show that the Virtual Machine Platform component it not enabled on your machine.

You can try to run: wsl --install --no-distribution, reboot, and see if that solves the issue ?

[Mythra]

Hello @OneBlue ,

Unfortunately it seems no dice, same error, I ran:

PS > wsl --install --no-distribution
The operation completed successfully.

Rebooted, and ran:

> get-hotfix -Id KB5043145
Get-HotFix: Cannot find the requested hotfix on the 'localhost' computer. Verify the input and run the command again.
> wsl
The request is not supported.
Error code: Wsl/Service/CreateInstance/CreateVm/HCS/0x80070032

Seems like it's still the same error :(

[OneBlue]

Oh I see. This is probably because we aren't correctly detecting that VMP is missing. Can you try to enable the "Virtual Machine Platform" optional component ?

[Mythra]

Looks like that solved it, thanks! Weird that it just happened randomly, but hey I'm glad it's fixed. Appreciate your help!