Error code: Wsl/Service/CreateInstance/CreateVm/0x80370102 after update

[bckelley]

Windows Version

10.0.19045.2846

WSL Version

1.2.5.0

Are you using WSL 1 or WSL 2?

• WSL 2
• WSL 1

Kernel Version

5.15.90.1

Distro Version

can't access wsl

Other Software

can't access wsl

Repro Steps

YOU UPDATED MY SYSTEM

Expected Behavior

FOR WSL TO START

Actual Behavior

[process exited with code 4294967295 (0xffffffff)]

Diagnostic Logs

.

[ghost]

Thanks for reporting. We would love some /logs, please.

• Start log collection
• Reproduce the issue
• Stop log collection and attach it to this bug.

[microsoft-github-policy-service]

Hello! Could you please provide more logs to help us better diagnose your issue?

To collect WSL logs, download and execute collect-wsl-logs.ps1 in an administrative powershell prompt:

Invoke-WebRequest -UseBasicParsing "https://raw.githubusercontent.com/microsoft/WSL/master/diagnostics/collect-wsl-logs.ps1" -OutFile collect-wsl-logs.ps1
Set-ExecutionPolicy Bypass -Scope Process -Force
.\collect-wsl-logs.ps1

The scipt will output the path of the log file once done.

Once completed please upload the output files to this Github issue.

Click here for more info on logging

Thank you!

[ghost]

In powershell: What's the output of Get-WindowsOptionalFeature -online | Where-Object { $_.FeatureName -match "hyper" -or $_.FeatureName -match "linux"} ?

[bckelley]

WslLogs-2023-05-04_11-34-29.zip

Get-WindowsOptionalFeature -online | Where-Object { $_.FeatureName -match "hyper" -or $_.FeatureName -match "linux"}

FeatureName : Microsoft-Windows-Subsystem-Linux
State       : Enabled


FeatureName : HypervisorPlatform
State       : Disabled

FeatureName : Microsoft-Hyper-V-All
State       : Enabled

FeatureName : Microsoft-Hyper-V
State       : Enabled

FeatureName : Microsoft-Hyper-V-Tools-All
State       : Enabled

FeatureName : Microsoft-Hyper-V-Management-PowerShell
State       : Enabled

FeatureName : Microsoft-Hyper-V-Hypervisor
State       : Enabled

FeatureName : Microsoft-Hyper-V-Services
State       : Enabled

FeatureName : Microsoft-Hyper-V-Management-Clients
State       : Enabled

[andritcharthur]

I have the same issue

[benhillis]

Looks like the virtual machine platform feature might be in a bad state. Could you please try disabling, and re-enabling it?

[bckelley]

Looked a little deeper and upon opening ubuntu this message appears.

[XLPE]

I am also encountering the exact same problem. May I ask if you have resolved the issue? @bckelley

[XLPE]

I am also encountering the exact same problem. May I ask if you have resolved the issue? @bckelley

I resolved the issue !
To enable hypervisor run in an elevated powershell:
bcdedit /set hypervisorlaunchtype Auto

[bckelley]

I am also encountering the exact same problem. May I ask if you have resolved the issue? @bckelley

I resolved the issue ! To enable hypervisor run in an elevated powershell: bcdedit /set hypervisorlaunchtype Auto

Good to hear!!

Yes, I did but leaving it open to hopefully get some insight from the Microsoft team as to why this happened in the first place.

[Thannix]

I am also encountering the exact same problem. May I ask if you have resolved the issue? @bckelley

I resolved the issue ! To enable hypervisor run in an elevated powershell: bcdedit /set hypervisorlaunchtype Auto

Thank you. this worked on me too.
Just need to run the command prompt on administrator mode

[TulioTsuruda]

I am also encountering the exact same problem. May I ask if you have resolved the issue? @bckelley

I resolved the issue ! To enable hypervisor run in an elevated powershell: bcdedit /set hypervisorlaunchtype Auto

It really solved my issue!
I think I encountered this problem after updating my Windows 11 with either release KB5032007 or KB4023057."