Downloads have serious audio and visual glitches #460
Comments
|
Not really. You could check your signal strength in the TiVo help menus, but I'm hearing the Edge appears to be problematic for downloads, creating damaged files much more often. Frankly, TiVo no longer seems to care about the DVR business. There is some more discussion here about errors. You say all downloads. Is that true for your local channels as well as cable-only ones? Look in Edit Channels, are all the channels TS? There's some speculation that this is due to too fast a download from the Echo. If you want to give it a try, I could create a version that tries slower speeds. |
|
Oh, another suggestion if you still have the older TiVo. Transfer the files to that one to see if you get a successful download from there |
|
My old Tivo died. Purchased a new Edge and now am experiencing the exact problems as dono. Same process for reloading software, etc. No joy. I've checked the linked discussion. Doesn't appear to be much help for a "normal" user there. Sadly, old Tivo is dead. Does this mean I'm shafted with the new Edge? Ugh. Perhps a slower download speed might help? UPDATE: Just to be doubly certain, I connected the Edge to my network directly using Ethernet. The same problem exists. It does seem odd that playback on mobile devices works fine (a brief test). So the problem appears to be between the Edge and Ctivo in transferring files. Almost like some packet integrity is awry. Maybe changing the speed to slow down the transfer is the only, final step that can be tried. Is there a way to have the .ts file saved from Ctivo? |
|
Hello. I am also facing this issue where most of my shows fail to download. When they do, they are all extremely glitchy on both the audio & video, but the recordings on the Tivo Edge are perfect. I'm using the latest cTivo (v3.4.3). I observed in the logs that all of the the programs stated Program Stream (in bold below), but each channel and the Default to TS options are all checked. When I manually try to download the saved show via the URL as shown in the log, they start out fast (25mb/s), but then stall out at some random time (sometimes 100mb, sometimes 1.5gb). When I use the same URL with the TS addition, it goes very quickly and finishes downloading. See some sample details from the LOG file and the URL that I input with Username Tivo PW: MAK. URL Sample that Fails: URL that goes quick & finishes: From Log File:
|
|
Unfortunately, I have no answers here. I've also seen some corrupted files, where the file shows successfully downloaded, but the video stream is almost empty, just random flashes of color. @tito1980 I'm sorry I missed your problem. The Program Stream v Transport is a separate question. Note that if cTiVo tries PS, and fails in a certain way (no video stream at all), then it automatically changes the Download and the Channel to assume TS from then on. Let me know if you're still having an issue. |
|
Hello, |
|
I’m traveling tomorrow, but will take a look here. I’m a little confused. Previously, wasn’t the issue that it was always defaulting to Program Stream? Is that still the case? Or is it using TS and giving poor quality files? Regardless, if you could post a recent log that would help. |
|
Hi Hugh, Log: |
|
Hello, I've been having a similar issue. I have a TiVo series 6 running 21.11.1v7-USC-11-849. Interestingly I've downloaded the file multiple times with 3.4.3 and the number of errors changes implying to me (based off my reading of this thread) that the problem is on the TiVo side on how it sends the file. (All machines are connected with ethernet). If I use 3.5 I have 8 errors, so no signifiant change. The recording plays fine on the TiVo of course. There was an earlier comment about slowing down the transfer - I definitely think that would be a good solution to try (given the pyTivo discussion on the subject). Can you add the pytivo parameters to the advanced preferences (so I can adjust them and hopefully speed up the debugging on my end)? Thanks, PS: ffmpeg reports the following: |
|
2022-01-23 On my Edge for Cable, I've been having the same problem others report with the downloaded file having glitches. It seems to affect SD videos only (maybe not all of them, but the problem is repeatable on videos that do have a problem). As with other people, the file plays correctly when watched with the Edge. But transferring from the Edge to a laptop using cTiVo yields a file with problems. The error appears in the buffered mpeg file in the cTiVo temp directory, so the problem must be in the transfer process. I tried slowing down the Edge to 802.11g in case network speed makes a difference, but it doesn't. There's a sort-of workaround I can use. First I use tivo.com to transfer the file from the Edge to an older TiVo, a Premiere XL4. Then I download from the Premiere using cTiVo. With that, the resulting laptop file is okay. So whatever transfer protocol tivo.com uses works better than the one that cTiVo gets to use. (Unfortunately, for me, this workaround is slow because my Premiere only has an 802.11g add-on for wifi. |
|
Yup, my impression is that it’s some kind of sensitivity/bug in the MAK-encryption process. Can’t you transfer directly between the TiVos from the TiVo UI without using TiVo.com? |
I believe TiVo removed the ability to transfer between devices over a local network with the Edge edition. The only way to transfer shows appears to be online. kmttg works glitch-free for transferring .ts files, if that helps narrow anything down. I'm not sure which Format to use in cTiVo to just transfer the .ts file. |
|
The Decrypted TiVo Show Format will download and decrypt an MPG file from Program Streams or .TS file from Transport Streams. If you find that it’s accurate snd reproducible that kmttg can download clean files that cTiVo can’t, let me know; we can do some experiments with pacing the download. |
|
I tried the Decrypted TiVo Show format, and it downloaded a recording as an .mpg which came out glitchy (both audio and video) and actually crashed Quicktime once. Downloading the same recording as a .ts via kmttg was successful: both audio and video played correctly. |
|
So, the fact that it used mpg means it did a Program Stream transfer, so it’s seeing a MP2 channel. Try forcing the Download to Use TS, ( cmd-click column header in Download table to then show that column). |
|
Oh, you’ll need to pause the queue before doing that. Or you can select Force TS in the Edit>Channels screen |
|
I still haven't been able to get cTiVo to transfer a .ts file. Are these the correct settings?
|
|
Should be. I note that the channel you're on is not an H.264, so it is an MP2 channel, so cTiVo should automatically run Program Stream generating an MPG. But you've set the channel to Use TS, so new Downloads (not rescheduled old ones!) should use Transport Stream, creating an .ts file. But you can confirm what is actually happening on a given Download by exposing the useTS column in the Download Queue middle table of main screen) with Cmd-Click on the header line to add new Columns. Also, set Debug level to Major and run the show. Use Help>Show Debug Logs, double click on the latest, and you should see something like the following: |
|
When I reveal the Use TS column, the box is unchecked, despite the settings I showed you earlier. Here's the debug code:
|
|
That’s what i thought, and you can see the Program Stream reference there in the log. so you can either submit a new download, now that you’ve changed the channel, OR turn the queue off, reschedule the existing download, change the UseTS setting, and reset queue |
|
I never use the Subscribe buttons; I always just Download/add to the queue. I've tried transferring two other recordings in the time since I last wrote, and they've both "Failed," so I have no idea what's going on here. Here's the (rather lengthy...) log file; the phrase "EDGE: TiVo Warning: Server Busy" pops up a lot: |
|
That’s a whole different TiVo bug. If you try and download two shows one right after the other, you can crash the download process. cTiVo tries hard to avoid it (you’ll see a “waiting for TiVo” state between downloads), but If you get that “server busy” msg, although sometimes it will eventually recover, you probably need to reboot the TiVo |
|
After reading the suggestion to add the UseTS column, it appeared that my channels were not downloading by TS. Each show would basically uncheck itself after it failed to download because it was a MPEG2. I adjusted my settings to download MPEG2 via TS in the Advanced section of preferences and now it appears to be downloading shows and working correctly. I'm using the Beta version (3.5) on a M1 Mac Mini. |
|
Pardon the intrusion. However, the edge has weak tuners. I tried to use one and the result were dismal. Had to go to a refurbished bolt. The edge is garbage. |
I've been using Ctivo for a few years now without problem. We recently got a Tivo Edge, and now all new downloads have serious visual and audio glitches (with the audio cutting in and out the whole way). The show plays perfectly on the Tivo itself, and I've tried updating the CTivo as well as restarting the Tivo itself, but the problem still persists. Any new ideas about how to remedy this?
The text was updated successfully, but these errors were encountered: