Error Handling

Error Handling

When interacting with the Krios API, you may encounter certain errors or status codes in the responses. This page provides an overview of the common errors that you might come across and how to handle them.

402 - Subscription Inactive or Insufficient Licensed Users

• Status Code: 402
• Description: This error is returned when the subscription is inactive or the number of licensed users is less than the amount of users being sent in the data load.

Handling the Error

If you receive a 402 status code, you should take the following steps to handle the error:

1. Check Subscription Status:

   • Verify the status of the subscription associated with the request. Ensure that the subscription is active and not expired.

2. Verify Licensed Users:

   • Determine the number of licensed users available in your subscription. Compare this number with the number of users being sent in the data load.

3. Update Licensed Users:

   • If the number of licensed users is insufficient, consider updating your subscription to accommodate the required number of users.

4. Resolve the Issue:

   • Contact the Krios support team or refer to the provided support links to resolve any subscription-related issues.

Next Steps

By handling errors appropriately, you can ensure smooth and reliable integration with the Krios API. If you encounter any other errors or need further assistance, please reach out to our support team through the links provided in the Support section.