py-teamdynamix

Python client for interacting with the TeamDynamix (TDX) ITSM APIs. The TDX API documentation is viewable via {yourorg}.teamdynamix.com/TDWebAPI.

Authentication

A TeamDynamix service account is required to use this client.

A standard or admin service account can be used.

Standard Service Account

from pytdx.tdx import Tdx

tdx_client = Tdx(
    username="svc_account_username",
    password="svc_account_password",
    hostname="yourorg.teamdynamix.com",
    environment="sandbox",
    asset_app_id=1111,
    client_portal_app_id=2222,
    ticketing_app_id=3333,
    is_admin=False,
)

Admin Service Account

When using an Admin account, instantiate the Tdx class with is_admin=True.

username = Your organization's Web Services BEID
password = The service account Web Services Key

Usage

The Tdx class contains methods for interacting with Tickets, Assets, Knowledge Base Articles, etc.

tdx_client.get_ticket(ticket_id=123456)