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Make "TLC Service Request Number" clearer for non-TLC vehicles (#549)
See https://www.reddit.com/r/NYCbike/comments/1ftea2k/how_does_reported_web_app_work/: > Does anything happen with non-TLC submissions? I’ve had success > reporting cars before just using 311 although reported makes it really > easy. but it seems my other submissions aren’t getting submitted to 311? > see photo. > Apologies for the delay, but I figured out what was going on, with the > help of the founder of Reported. > > Due to a quirk in how Reported app submissions are processed on the > backend (which is a different, closed-source code base), non-TLC > submissions do indeed get sent to 311 as a Service Request that 311 > routes to the NYPD, but the SR number doesn't get stored in the same > database table that a TLC submission's 311 SR number would (because > Reported submissions for TLC plates become two 311 SRs, one for TLC and > one for NYPD), so the web app frontend currently acts as if the > submission was never processed by the Reported backend, even though it > was. > > In the short term, I'll try to update the text on the webapp to indicate > this ambiguity, and in the long term, I may be able to update the webapp > to show all relevant 311 SR numbers for a given Reported submission, > both NYPD and TLC (if applicable). > > As for how to know whether the NYPD SR has been created: If you've made > a subsequent Reported submission for a TLC plate and the SR number does > appear, then you can be confident that the non-TLC submission's NYPD SR > has been created, since the Reported backend processes submissions > chronologically. > > Let me know if that makes sense, I'm happy to explain further! See also the Slack thread for further investigation: https://reportedcab.slack.com/archives/C802R14UX/p1727754085142069
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