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Update README.mdown
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joaotavora committed Oct 11, 2014
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Expand Up @@ -119,15 +119,14 @@ documentation, please report it on [the GitHub issue tracker][issues].

Your bug reports are very valuable.

The most important thing when reporting bugs is making sure that the
developer has a way to reproduce the problem exactly like it happened
to you.
The most important thing when reporting bugs is making sure that we have
a way to reproduce the problem exactly like it happened to you.

To do this, he needs to rule out interference from external factors
like other Emacs extensions or other Lisp-side code.
To do this, we need to rule out interference from external factors
like other Emacs extensions or your own customizations.

Here's an example that "sandboxes" an emacs just for reproducing the
bug.
Here's an example report that "sandboxes" an Emacs session just for
reproducing a bug.

```
$ emacs --version
Expand All @@ -147,6 +146,9 @@ OR
I can't get yasnippet to load because frankinbogen!
```

Using `emacs -Q` or temporarily moving your `.emacs` init file to the side
is another way to achieve good reproductability.

Here's a
[another example](https://github.com/capitaomorte/yasnippet/issues/318)
of a bug report. It has everything needed for a sucessfull analysis
Expand All @@ -159,9 +161,8 @@ do `git log -1` in the dir).
Any more info is welcome, but don't just paste a backtrace or an error
message string you got, unless we ask for it.


There is also a [YASnippet google group][forum]. I will keep the group
open for reference and for discussion among users, unfortunately I
open for reference and for discussion among users. Unfortunately I
can't guarantee a timely response, so maybe it's better to create a
github issue clearly marking your intent (user support/bug/feature
request).
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