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Merge pull request #138 from isomerpages/staging
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Update PaySG, Letters and EngageSG product pages
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shannenho authored Aug 15, 2023
2 parents 93ceec9 + 30a54d2 commit fbdf2ff
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10 changes: 10 additions & 0 deletions _data/ogp-products.yml
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sum: Find and book vaccine appointments near you
link: /products/HAS

- title: HIGHWAY
image: /images/highway.png
sum: Secure file collection for government agencies
link: /products/highway

- title: ISOMER
sum: A static website building and hosting solution for the public service
image: /images/isomer.png
link: /products/isomer

- title: LETTERSG
image: /images/lettersg.png
sum: Trusted e-letters from the Singapore Government
link: /products/lettersg

- title: PAIR
image: https://file.go.gov.sg/pair-banner-ogp.png
sum: Large language model powered assistant for public officers
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55 changes: 55 additions & 0 deletions _our-products/Highway.md
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---
title: Highway
permalink: /products/highway/
description: ""
---
![](/images/highway.png)
### Secure file collection for government agencies

#### Background

Public officers often work together with people outside the government and need to collect files from them. The tools they have now, like encrypted thumb drives, are not easy to find and use. Other options like FormSG or email have limits on file sizes and can be hard to manage when dealing with a lot of files.

#### Solution
With Highway, public officers are now able to:
* Easily create and share personalised submission links with recipients
* Collect files securely on the platform with end-to-end encryption
* Monitor when recipients have uploaded the requested files through email updates

#### Impact

* Enabled >1,400 public officers across 119 agencies to collect documents
* Collected > 5,000 documents (as of Aug 2023)

#### Team

Aiko Klostermann <a href="https://github.com/AikoPath" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Alexis Goh <a href="https://github.com/gweiying" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Clement Chia <a href="https://github.com/clementcht" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Dat Le Thanh <a href="https://github.com/thanhdatle" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Hena Shah <a href="" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Jing Yi Lai<a href="https://github.com/laijingyiogp" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Keith Chew <a href="https://github.com/disKeith" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Nicholas Ong <a href="https://github.com/oversparkling" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Oliver Chan <a href="https://github.com/oliverchanyw" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Pranu Sarna<a href="" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Zi Wei Lim<a href="https://github.com/halfwhole" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a>


<a href="https://highway.gov.sg/" target="_blank">
<button class="bp-button is-secondary is-medium has-text-white is-uppercase search-button">
Visit website
</button>
</a>
64 changes: 64 additions & 0 deletions _our-products/LetterSG.md
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---
title: LetterSG
permalink: /products/lettersg/
description: ""
---
![](/images/lettersg.png)

### Trusted e-letters from the Singapore Government

#### Background

For citizens, managing physical mail is burdensome. It is easy to miss important official letters, forget to take them when needed, and it can be hard to throw them away because they contain private information.

As a public officer, current methods for generating and sending letters are suboptimal. Processes like Microsoft Mail Merge require multiple steps, while other enterprise systems involve extended turnaround times when collaborating with vendors. Additionally, physical mail comes with postage expenses and lacks the ability to track letter readability.


#### Solution
LetterSG is a platform for Singapore Government agencies to easily create, issue and track personalised official e-letters to citizens via letters.gov.sg links.

With LetterSG:
* Letters are hosted on .gov.sg links which enhances legitimacy and trust compared to easily forgeable paper letters
* Agencies can easily generate thousands of letters to send to anyone in minutes using our reusable templates.
* Agencies can cut down on printing and postage expenses by switching from paper letters to e-letters.


#### Impact
* Over 39 agencies piloting use of LetterSG for various letter/certificate templates across government


#### Team

Aiko Klostermann <a href="https://github.com/AikoPath" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Alexis Goh <a href="https://github.com/gweiying" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Clement Chia <a href="https://github.com/clementcht" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Dat Le Thanh <a href="https://github.com/thanhdatle" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Danelynn Ding <a href="https://github.com/ddanelynn" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Hena Shah <a href="" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Keith Chew <a href="https://github.com/disKeith" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Nicholas Ong <a href="https://github.com/oversparkling" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Pranu Sarna<a href="" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Prakriti Bansal<a href="https://github.com/PikkaPikkachu" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Xing Hao Yang<a href="https://github.com/YangXingHao96" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Zi Wei Lim<a href="https://github.com/halfwhole" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a>



<a href="https://letters.gov.sg/" target="_blank">
<button class="bp-button is-secondary is-medium has-text-white is-uppercase search-button">
Visit website
</button>
</a>
2 changes: 2 additions & 0 deletions _our-products/collection.yml
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- ForSG.md
- go-gov-sg.md
- Health Appointment System.md
- Highway.md
- isomer.md
- LetterSG.md
- Pair.md
- parking-sg.md
- paysg.md
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38 changes: 17 additions & 21 deletions _our-products/paysg.md
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### Digitise payments for government agencies

#### Background
As the economy began to open up after the initial travel restrictions of the COVID-19 pandemic, Singapore needed to charge inbound travellers for their swab tests and hotel stays when quarantined in Singapore. However, there were three key problems surrounding e-payments in the government:
* It was costly to set up new payment services
* There was a need for manual financial reconciliation
* It typically took 6 weeks to 9 months to set up a new payment service
Payment functionality is a core aspect of government operations. There are three key problems surrounding e-payments in the government:
* Setting up new payment services is costly.
* It typically takes between 6 weeks and 9 months to set up a new payment service.
* There is a need for manual financial reconciliation.




#### Solution
PaySG was developed to enable digital payments for COVID-19 swab tests and Stay-Home Notices for incoming travellers to Singapore.
* Users receive a personalised payment link sent to their email, where they are directed to a personalised payment page. Upon checkout, they receive an official invoice/receipt
* There are various channels through which links can be generated - users filling forms on FormSG directly, government officers filling in a FormSG form, or a script that generates links to be sent in bulk
* PaySG uses FormSG’s webhook feature, Stripe for payment processing, and Postmark for transactional email templates and sending
PaySG is a self-service, comprehensive, and free-of-charge service designed for government agencies that want to accept online payments. With PaySG, there are no monthly fees, setup charges, or cumbersome procurement processes to navigate. It empowers teams to swiftly replace existing payment methods with a secure, accessible, and fully compliant user experience hosted on the PaySG platform.

* **Instant Payment Service Setup:** Quickly establish a payment service on the PaySG platform hosted on PaySG.
* **Payment Methods:** Accept debit cards, credit cards, and digital wallet payments.
* **User Communication:** Automate email notifications to users, including payment confirmations.
* **Reporting:** Download comprehensive transaction reports for all payments made via PaySG.
* **Ideal for Paper-Based and Email Payment Collection:** If your current payment collection process involves paper-based or email methods, PaySG is the ideal solution.
* **API Integration for Online Services:** If you operate an online service, integrating with our API may be the preferred option.




#### Impact

* Facilitated > 234 payment transactions since Jun 2020
* Enabled 8 agencies to collect > S$250 million in Stay-Home-Notice and Swab-related payments
* Enabled agencies to collect over S$300 million
* Saved agencies over S$1 million in development costs and more than 1,000 man-hours of finance officers' time.



#### Team
Pete Patanapanlert | Feliciana Natali | Jason Chong | Zeke Soh | Talitha Chin | Pallani Kumaran

Ang Yi Xin <a href="https://github.com/artylope" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Kevan Tan <a href="https://github.com/tankevan" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Pallani Kumaran <a href="https://github.com/pallani" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Huang Kaiwen <a href="https://github.com/huangkaiw3n" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a> | Talitha Chin <a href="https://github.com/talithachin" style="display: inline-block; width: 24px; height: 24px; margin-bottom: -5px; margin-left: 10px;">
<img border="0" alt="Github account" src="/images/Github-Mark-32px.png">
</a>

#### Past Contributors
Ang Yi Xin&nbsp;&nbsp;| Kevan Tan&nbsp;| Huang Kaiwen


<a href="https://pay.gov.sg/" target="_blank">
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