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RP006 Download Project to CSV File Usability Test
abbyrivard edited this page Oct 20, 2024
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The purpose of this study is to understand user behaviors and expectations related to the action of downloading a project on the My Projects page of the TDM Calculator as a CSV file. The My Projects page provides the user the ability to view project details, search for projects, select projects, filter by project details, and delete projects.
- Created test plan in response to [insert Decision Record]
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RP006: Download to CSV File Research Plan
- Referenced prior usability testing RP004: Reset Button Usability Test to reuse and update relevant testing materials and tools.
- Discussed recruitment with PM and previous team lead.
- Created RP006: Participant Tracker - De-Identified from the templates used in previous rounds of testing.
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RP006: Download to CSV File Research Plan
- Reused the overview webpage [webpage needs update], which presents the TDM Calculator project.
- Introduces LA TDM Calculator Project with details about:
- TDM and TDM Calculator
- TDM Program Update
- Current status of TDM Calculator
- Resources from LADOT
- Introduces LA TDM Calculator Project with details about:
- Utilized HfLA community to represent users for usability testing.
- [DR Determining who to recruit for the My Projects page usability testing]
- Reused [dev landing page] from RP004: Reset Button Testing.
- Sent out a recruitment message via Slack that allowed participants to sign up for usability testing time slot via a Google Calendar link.
- Recorded participant appointments on the RP006: TDM Participant Tracker - De-Identified
- [Full participant tracker in the PII drive]contains information about each participant’s name, interviewer, testing date and time, and landing page assignment. Contact research lead for access if needed.
- Referenced prior usability testing RP002: Usability Testing 2.
- Created RP006: Download Project to CSV File Testing Script
- Interview script for 1:1 interviews includes intro, site testing, and closing questions, which helps UXR to follow the same procedures for all interview sessions and make notes accordingly as interviews proceed. A copy of this template is created for each interview and the link placed into the Usability Testing Session Table.
- Used the TDM background image for each interview session.
- Used HfLA Slack channels for recruitment.
- Used the TDM-UX@Hackforla.org email address to set up a Google Calendar event that allowed participants to select the time slot that worked best for them.
- Used HfLA Zoom account to conduct and record interviews.
- Used Zoom's built-in transcription feature to transcribe recordings.
- UXR leads reviewed RP002: TDM UXR Team Lead Responsibilities for Usability Testing to ensure consistency between previous testing procedures and the reset button testing.
- Created [RP005: Researcher Instructions] to ensure all interview procedures follow the same format and to address any issues with the process before conducting live interviews.
- Saved [interview records] in the PII drive. Contact research lead for access if needed.
- Utilized FigJam to analyze data:
- Created a [sticky note grid] using the questions in the [RP005: My Projects Page Testing Script] and organized participant responses to the questions.
- Created [affinity diagram] to further code interview responses based on trends and themes in the responses.
- Created [Round 5 User Testing Insights Presentation] to discuss findings and potential solutions with stakeholders.
- GitHub Issue #1664 - User Testing for Download Project to CSV File
- GitHub Wiki page for all prior TDM Calculator usability testing
- TDM Calculator Research Plan Template
- TDM Calculator Participant Tracker Template
- TDM Calculator UXR Presentation Template
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