Usability Testing of Comparative Analysis Spreadsheet

Usability Testing of Comparative Analysis Spreadsheet

Background:

The Open Community Survey team is conducting a comparative analysis of the websites of all 99 Los Angeles neighborhood councils. As part of this project, Hack for LA volunteers reviewed the websites and entered their findings into a spreadsheet. Upon analysis of the results, it turned out that in many cases data was inconsistent. We decided to conduct a usability test on the spreadsheet to identify the most common sources of confusion that might lead to inconsistent data.

Research Date:

August-October 2021

Current Status:

First phase complete. Need to implement and test recommendations.

All Issues

• Label: Feature: Comparative Analysis

Outstanding task items:

Assets

Research Plan (including Audience Identification documentation)

• Usability Test Reseach Plan Draft
• Copy of Comparative Analysis for Usability Testing
• Usability Testing Framework

Scripts

Interview recordings & Transcripts

• Usability Test Recording

Synthesis (Miro or Figjam)

• Findings and Insight Rough Draft
• Usability Test Synthesis
• Miro board

Presentation of Findings

• Recommendations
• Replication Guide

Action Items Spreadsheet