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Bug: Microsoft Clarity isn't displaying our map correctly in its recordings #1908

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fancyham opened this issue Nov 1, 2023 · 0 comments
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dev Code Development Feature: Analytics Google Analytics, Microsoft Clarity, other instrumentation & tools Feature: Research Missing: Size The effort estimate for this issue is missing Priority - Med Needs to be in the next release priority: WONT HAVE THIS TIME Ready for dev lead Issue ready for dev lead to review Role: Business Analysis / Product
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@fancyham
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fancyham commented Nov 1, 2023

Describe the bug

Severity 5/5 (where 5 is most severe) - this is important for designers and researchers — missing user behaviors

Microsoft Clarity is an analytics tool that allows us to see how users use this site and is very important to designers and researchers, however, our Map doesn't appear in our Clarity video recordings.

This makes is impossible to see how our users interact with the map, its pins, and other UI elements.

Microsoft seems to say it's possible to show the map and have asked others with a similar problem to contact them directly:

This can be fixed by contacting Microsoft, as seen here:
microsoft/clarity#158

Steps to reproduce the issue

(if applicable, please specify platform (iOS, Android, Windows, Mac version) and brower)

  1. Go to a Clarity recording
  2. Look for anywhere our interactive map would appear — there is only a white box. You can see that people are clicking an panning, but we can't see what they're clicking on.
    image

What's the expected result?

Map should appear in the recording

Suggested next steps

@fancyham fancyham added Research Role: Business Analysis / Product Feature: Analytics Google Analytics, Microsoft Clarity, other instrumentation & tools Ready for dev lead Issue ready for dev lead to review labels Nov 1, 2023
@qiqicodes qiqicodes moved this to New Issue Approval in P: FOLA: Project Board May 31, 2024
@qiqicodes qiqicodes moved this from New Issue Approval to Prioritized Backlog in P: FOLA: Project Board Jun 12, 2024
@fancyham fancyham added this to the Bug fixes milestone Jul 20, 2024
@fancyham fancyham added dev Code Development Priority - Med Needs to be in the next release labels Aug 16, 2024
@fancyham fancyham moved this from Prioritized Backlog to New Issue Approval in P: FOLA: Project Board Aug 16, 2024
@sumit-sharma92 sumit-sharma92 added the Missing: Size The effort estimate for this issue is missing label Sep 26, 2024
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Labels
dev Code Development Feature: Analytics Google Analytics, Microsoft Clarity, other instrumentation & tools Feature: Research Missing: Size The effort estimate for this issue is missing Priority - Med Needs to be in the next release priority: WONT HAVE THIS TIME Ready for dev lead Issue ready for dev lead to review Role: Business Analysis / Product
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