Rework FAQ Content

[SamHyler]

Overview

Collaboration with Design issue #956

IUT1 results shared that participants were overwhelmed with the information provided on the FAQ page. As an extension to work done in IUT2, Design would like to add redesign the FAQ page for each question. Content will work with Design on redesigning this page by researching and updating the Content on it. #686

Action Items

• Coordinate with Michelle (Designer) to collaborate on the redesign
• Communicate with Design about pain points each party is tackling
• Work in Figma on a collaborative page with Design
• Review Landing page wireframes and current FAQ page wireframes
• Review Internal Usability Test results and note FAQ page pain points
• Make a plan for what should stay, what needs updating, and if there are other changes desired. Decide on new questions or removing/keeping existing, and what content should be under them. etc.
• Check the landing page, there are three questions from the FAQ there. If those questions get changed, the landing page needs to be updated. Make careful note of this.
• Research anything that needs to be updated for the FAQ content
• Update the content and work with Design on iterating the design of the pages
• Feedback through Content meetings/as needed
• Collaborate with Research to conduct card sort study for question category headers FAQ card sort study #985

Resources/Instructions

Work in Figma, link the page/section and any other resources here

Previous issues about FAQ are here, from IUT 1 results: #596 and #657

FAQ update (working draft) Google Doc
FAQ update (final) Google Doc
Current Figma SOT

[SamHyler]

has been completed. had Dev received all they need on this @sydneywalcoff ?