[ Terminology ] Review the language on the landing page and FAQ for complicatedness and jargon

[SamHyler]

Overview

Review the language on the landing page and FAQ for complicatedness and jargon:
In particular, users wanted an easy explanation of “expungement” and “declaration letter.” (The phrase “record clearance” is also used and it was unclear if this is the same as “expungement.”)
Cross references with the content glossary once that is done.

This issue touches on the content team's ongoing glossary work, and the upcoming tool tips. Adding draft label to update issue or close as unplanned after decisions are made on these two fronts

Action Items

• Review language on landing page
• Review language in FAQs
• Identify problem areas
• Iterate new copy
• Cross reference with glossary or connect to defined term
• Review in Content
• Handover to Dev

Resources/Instructions

The glossary

[SamHyler]

This still needs to be done, as it's come up again in IUT 2 . Can review how the issue will be addressed once it's ready to be done.

[SamHyler]

This can be relevant again for post IUT 2 results

[SamHyler]

issue is old, from results from IUT 1, needs to be follow up on when Content Terminology Research is done. And modify any actions necessary.

...also review language across the site once more work is done on guidelines.

[sylvia-nam]

The site’s FAQs currently contain content that can be construed as legal advice (such as all of the answers to Updates to California Law) and require revision to correct errors.

[emmathrash]

Closing as done - this issue is being addressed in the following issues #1356 , #478 #1088