Address letter process for users [from usability testing]

[SamHyler]

Overview

Users wonder what the letter writing process they are about to start looks like - how long would it take, what does it look like, etc? Users need some overview/peek under the hood/preview to feel secure going forward.

Action Items

• brainstorm solutions
• Create checklist of solutions here.
• For example: Address letter process somewhere upfront to the user: how many questions, what type of question (long form, short answer, check boxes), or give a 'peek under the hood'/preview of some kind. Give users an indication of what they are about to start.
• Suggestion: create a visual (collaborate with Design) that shows the process upfront with relevant indicators that gives the user a sense of what they are about to do in a realistic way (rather than for example, saying it will take "20 minutes" which is impossible on a subjective task like this one)

Resources/Instructions

[SamHyler]

We discussed this in Content / Design some time ago and Design decided this needed to be tabled for the next iteration due to work load.

[anitadesigns]

I think we can close this issue too as we will be testing our landing page soon! @SamHyler

[SamHyler]

@anitadesigns yes, we sorta kinda addressed this one with Landing page iterations and a bit in the onboarding flow. It's possible we would want to reopen again and make further iterations.

[SamHyler]

Closing as I agree!