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Support

Overview

Gravitee encourages you to engage with our support team if you experience issues with APIM. Messages can be sent and checked via either the Management Console or the Developer Portal.

Send a message to Support

{% tabs %} {% tab title="Using APIM Console" %}

  1. Click the user icon on the right of the Management Console header, then click Support

  2. Use the drop-down menus and text fields to enter the ticket details

  3. Choose whether to receive a copy of the email, then click CREATE {% endtab %}

{% tab title="Using the Developer Portal" %} You can send a message from either the user menu or the API menu.

From the user menu

  1. Click the user name on the right of the Developer Portal header, then click Contact

  2. Use the drop-down menus and text fields to enter the ticket details

  3. Choose whether to receive a copy of the email, then click SEND YOUR REQUEST

From the API menu

You can send a message to the support team from the current API.

  1. From the API header menu, click the Contact tab

  2. Use the drop-down menu and text fields to enter the ticket details

  3. Choose whether to receive a copy of the email, then click SEND YOUR REQUEST {% endtab %} {% endtabs %}

Check your messages

{% tabs %} {% tab title="Using APIM Console" %}

  1. Click the user icon on the right of the Management Console header, then click Support

  2. From the ticket creation page, click See ticket history

  3. Any tickets you have created will appear as entries in the list. To view the details of a ticket, click the eye icon.

{% endtab %}

{% tab title="Using the Developer Portal" %} You can send a message from either the user menu or the API menu.

From the user menu

  1. Click the user name on the right of the Developer Portal header, then click Tickets

  2. Click a ticket entry in the list to view the ticket details and any messages

From the API menu

You can view your tickets from the current API.

  1. From the API header menu, click the Tickets tab

  2. Click a ticket entry in the list to view the ticket details and any messages {% endtab %} {% endtabs %}