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This repository has been archived by the owner on Feb 8, 2018. It is now read-only.

Weekly heads-up email before charging #2224

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duckinator opened this issue Apr 2, 2014 · 6 comments
Closed

Weekly heads-up email before charging #2224

duckinator opened this issue Apr 2, 2014 · 6 comments

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@duckinator
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Reticketed from #1124:

"If you warn me first, it might reduce chargebacks / fraud complaints / failed charges. You can put a link in the warning email back to my account so that I can immediately cancel my giving."

Basically: we want an opt-in weekly email to send people notifications on the day before payday, informing them that we will be charging their credit card, preferably with an estimate.

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@duckinator
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We should add a checkbox for this in the new sign-up flow. That can be handled in a separate issue at a later date, however.

@duckinator
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This is currently blocked on #89 sign up with or link email address.

@chadwhitacre
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+1 from Braintree at #3287 (comment).

@chadwhitacre
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E.g. from Shareable:

screen shot 2016-01-05 at 3 12 55 pm

Etc. Etc. It's quite verbose.

@chadwhitacre chadwhitacre modified the milestone: Email Apr 8, 2016
@mattbk
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mattbk commented May 9, 2016

Loose +1 from Freshdesk:

Why don't you try to charge again for failed payments in the past?

This user's credit card was "processor declined." Maybe if the user was notified beforehand, this could have been prevented?

Related: #3558 (comment)

@chadwhitacre
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Closing in light of our decision to shut down Gratipay.

Thank you all for a great run, and I'm sorry it didn't work out! 😞 💃

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