feat!: update CCAI Insights protos.

BREAKING_CHANGE: change nesting of Conversation.Transcript.Participant to ConversationParticipant and remove AnnotationBoundary.time_offset

PiperOrigin-RevId: 386489535

google/cloud/contactcenterinsights/v1/contact_center_insights.proto

@@ -263,6 +263,26 @@ enum ConversationView {
 
 // The response for calculating conversation statistics.
 message CalculateStatsResponse {
+  // A time series representing conversations over time.
+  message TimeSeries {
+    // A single interval in a time series.
+    message Interval {
+      // The start time of this interval.
+      google.protobuf.Timestamp start_time = 1;
+
+      // The number of conversations created in this interval.
+      int32 conversation_count = 2;
+    }
+
+    // The duration of each interval.
+    google.protobuf.Duration interval_duration = 1;
+
+    // An ordered list of intervals from earliest to latest, where each interval
+    // represents the number of conversations that transpired during the time
+    // window.
+    repeated Interval points = 2;
+  }
+
   // The average duration of all conversations. The average is calculated using
   // only conversations that have a time duration.
   google.protobuf.Duration average_duration = 1;
@@ -286,6 +306,10 @@ message CalculateStatsResponse {
   // `projects/<Project ID>/locations/<Location ID>/issueModels/<Issue Model
   // ID>/issues/<Issue ID>`
   map<string, int32> issue_matches = 6;
+
+  // A time series representing the count of conversations created over time
+  // that match that requested filter criteria.
+  TimeSeries conversation_count_time_series = 7;
 }
 
 // Metadata for a create analysis operation.
@@ -481,6 +505,11 @@ message DeleteAnalysisRequest {
 message ExportInsightsDataRequest {
   // A BigQuery Table Reference.
   message BigQueryDestination {
+    // A project ID or number. If specified, then export will attempt to
+    // write data to this project instead of the resource project. Otherwise,
+    // the resource project will be used.
+    string project_id = 3;
+
     // Required. The name of the BigQuery dataset that the snapshot result should be
     // exported to. If this dataset does not exist, the export call returns an
     // INVALID_ARGUMENT error.

google/cloud/contactcenterinsights/v1/resources.proto

@@ -29,6 +29,11 @@ option java_outer_classname = "ResourcesProto";
 option java_package = "com.google.cloud.contactcenterinsights.v1";
 option php_namespace = "Google\\Cloud\\ContactCenterInsights\\V1";
 option ruby_package = "Google::Cloud::ContactCenterInsights::V1";
+option (google.api.resource_definition) = {
+  type: "dialogflow.googleapis.com/Participant"
+  pattern: "projects/{project}/conversations/{conversation}/participants/{participant}"
+  pattern: "projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}"
+};
 
 // The conversation resource.
 message Conversation {
@@ -68,31 +73,6 @@ message Conversation {
         float confidence = 4;
       }
 
-      // The participant of the transcript segment.
-      message Participant {
-        // The role of the participant.
-        enum Role {
-          // Participant's role is not set.
-          ROLE_UNSPECIFIED = 0;
-
-          // Participant is a human agent.
-          HUMAN_AGENT = 1;
-
-          // Participant is an automated agent.
-          AUTOMATED_AGENT = 2;
-
-          // Participant is an end user who conversed with the contact center.
-          END_USER = 3;
-        }
-
-        // The name of the Dialogflow participant. Format:
-        // projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
-        string dialogflow_participant = 1;
-
-        // The role of the participant.
-        Role role = 2;
-      }
-
       // The text of this segment.
       string text = 1;
 
@@ -115,7 +95,7 @@ message Conversation {
       int32 channel_tag = 5;
 
       // The participant of this segment.
-      Participant participant = 8;
+      ConversationParticipant segment_participant = 9;
     }
 
     // A list of sequential transcript segments that comprise the conversation.
@@ -368,11 +348,6 @@ message CallAnnotation {
 message AnnotationBoundary {
   // A detailed boundary, which describes a more specific point.
   oneof detailed_boundary {
-    // Deprecated: Use `word_index` for the detailed boundary.
-    // The time offset of this boundary with respect to the start time of the
-    // first word in the transcript piece.
-    google.protobuf.Duration time_offset = 2 [deprecated = true];
-
     // The word index of this boundary with respect to the first word in the
     // transcript piece. This index starts at zero.
     int32 word_index = 3;
@@ -734,6 +709,11 @@ message PhraseMatcher {
 
   // Output only. The most recent time at which the activation status was updated.
   google.protobuf.Timestamp activation_update_time = 9 [(google.api.field_behavior) = OUTPUT_ONLY];
+
+  // The role whose utterances the phrase matcher should be matched
+  // against. If the role is ROLE_UNSPECIFIED it will be matched against any
+  // utterances in the transcript.
+  ConversationParticipant.Role role_match = 10;
 }
 
 // A message representing a rule in the phrase matcher.
@@ -1015,3 +995,31 @@ message DialogflowInteractionData {
   // (completely certain).
   float confidence = 2;
 }
+
+// The call participant speaking for a given utterance.
+message ConversationParticipant {
+  // The role of the participant.
+  enum Role {
+    // Participant's role is not set.
+    ROLE_UNSPECIFIED = 0;
+
+    // Participant is a human agent.
+    HUMAN_AGENT = 1;
+
+    // Participant is an automated agent.
+    AUTOMATED_AGENT = 2;
+
+    // Participant is an end user who conversed with the contact center.
+    END_USER = 3;
+
+    // Participant is either a human or automated agent.
+    ANY_AGENT = 4;
+  }
+
+  // The name of the Dialogflow participant. Format:
+  // projects/{project}/locations/{location}/conversations/{conversation}/participants/{participant}
+  string dialogflow_participant = 1;
+
+  // The role of the participant.
+  Role role = 2;
+}